PROJECT LEAD (Administrative Outsourcing Project)

WSH EXPERTS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading operations management company in Singapore is seeking a dynamic individual to manage day-to-day operations. You will supervise administrative support teams and ensure quality across various client divisions. The ideal candidate has a Diploma and at least 3 years of relevant experience, including managing outsourced teams. Strong communication skills and proficiency in Microsoft Office are required. This position offers opportunities for training and career growth.

Qualifications

• At least 3 years of relevant experience managing outsourced projects or operations teams.
• Experience in administrative management, workflow coordination, or service delivery roles.
• Preferred experience supervising administrative teams.

Responsibilities

• Manage day-to-day operations and supervise administrative support teams.
• Allocate tasks and track timely completion of Work Orders (WOF).
• Provide onboarding and continuous training for deployed admin staff.

Skills

Strong communication skills

Stakeholder management

Multitasking

Microsoft Office proficiency

Education

Minimum Diploma qualification

Job description

Job Responsibilities:

• Manage day-to-day operations and supervise administrative support teams.

• Allocate tasks, plan manpower, and track timely completion of Work Orders (WOF).

• Provide onboarding and continuous training for deployed admin staff.

• Ensure quality, accuracy, and timeliness of all deliverables across various client divisions.

• Resolve complaints, handle escalations, and implement corrective actions when required.

• Prepare documentation and support billing verification processes.

• Work closely with client divisions to understand manpower requirements for RFQs.

• Oversee assigned personnel, including HR functions (leave management, performance monitoring).

• Provide guidance to deployed specialists (e.g., IT, marketing, media support where applicable).

• Ensure adherence to service standards, SOPs, and compliance requirements.

Job Requirements:

• Minimum Diploma qualification (mandatory).

• At least 3 years of relevant experience, including:

  • Managing outsourced projects or operations teams

  • Administrative management, workflow coordination, or service delivery roles

  • Performance monitoring and quality management

• Strong communication and stakeholder management skills.

• Proficiency in Microsoft Office (Word, Excel, PowerPoint).

• Experience supervising administrative teams preferred.

• Ability to multitask, manage deadlines, and work with multiple divisions.

• Prior experience with government agencies or public sector projects is a bonus.

• Must be able to coordinate training, onboarding, and operational support.