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Job summary
A growing Traditional Chinese Medicine group in Singapore seeks a Branch Manager. This role requires at least 2 years of customer-facing experience and proficiency in both English and Mandarin. Responsibilities include leading the team, providing excellent customer service, and promoting treatment services. The position offers a competitive salary, annual bonuses, and career progression aligned with expansion plans.
Benefits
Qualifications
- At least 2 years of customer-facing experience in a similar role.
- Motivated and proactive to customers’ needs.
- Strong communication skills in English and Mandarin.
Responsibilities
- Handle phone and walk-in enquiries.
- Provide excellent customer service.
- Promote treatment services and sales.
- Lead the team to ensure smooth operations.
Skills
We are an established TCM group of companies with more than a decade of experience in this field.
We are a modern TCM with aspirations to spread the wonders and long-term benefits of Traditional Chinese Medicine. Focusing holistically on one’s health & wellness, we aim to help individuals feel their best.
We have a growing network of TCM clinics in both Singapore and Malaysia, and would love for you to be a part of our growth story.
As part of our expansion plans, we are looking for a Branch Manager to join us. As a Branch Manager, you are at the heart of our success serving as the face of our business to customers and providing guidance to the staff assigned at the branch.
- Handling of phone and walk-in enquiries
- Providing excellent customer service for all our guests
- Promoting our treatment services, promotions and periodic special deals
- Engage customers and drive sales to achieve targets
- Leading the team to ensure smooth outlet operations and sales goals are achieved
- Work closely with inhouse TCM physician to optimise customers’ health goals (TCM specific)
- Preparation and packing of prescriptions as prescribed by TCM physician
- Issuance of invoices and other BAU processes
- Coordinating with HQ office for operational and marketing matters
- Ensuring KPIs are met at branch level for all staff
- Attendance of HQ monthly management meetings
- Conducting of branch morning meetings
- At least 2 year customer facing experience in a similar role in fields such as TCM, Beauty and Wellness
- Motivated and proactive to customers’ needs
- Ability to communicate well in both English and Mandarin (TCM prescriptions are issued in mandarin as such proficiency in mandarin is required)
- Assume the role of a leader by providing guidance and advice where required
- Ensure knowledge of services and products are kept up to date
- Annual Leave
- Employee discounts for self and family
- Competitive salary and commission structure
- Annual performance bonus
- Career progression inline with our ongoing expansion plans
- Training and mentorship will be provided to assist you in achieving success in your role
- 5 day work week
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.