Key Account Manager jobs in United States

Job Description & Requirements

Are you passionate about client relationships, project coordination, and delivering top-notch service? At Print Lab Group, we’re looking for a dedicated and dynamic Key Accounts Manager to join our growing team!

As an Key Accounts Manager, you'll play a key role in managing and nurturing client relationships while ensuring the successful delivery of projects. Reporting directly to the Regional Head of Business Development, you’ll act as the vital link between clients and internal teams.

This is more than just a client-facing role. You’ll be planning, coordinating, and overseeing the entire lifecycle of projects, from brief to delivery, ensuring everything is completed on time, within budget, and to the highest standards.

• Manage and execute end-to-end project delivery across multiple client accounts

• Build strong rapport with both new and existing clients to ensure client satisfaction

• Coordinate with internal teams to meet project requirements and deadlines

• Conduct site recces and perform research to support new projects

• Handle project documentation, including invoicing and data entry into the MRP system

• Ensure quality control across all deliverables, with proper checks and approvals before release

• Continuously recommend and implement process improvements for greater efficiency

• Provide exceptional service and act as a trusted point of contact for clients

We’re seeking someone who is:

• Highly organized, detail-oriented, and capable of managing multiple projects simultaneously

• A natural communicator with excellent written and verbal skills in English

• Comfortable working under pressure while maintaining accuracy and professionalism

• Proactive, resourceful, and able to work independently as well as collaboratively

• Positive, vibrant, and a true team player with strong interpersonal skills

• Committed to delivering high-quality work and an outstanding customer experience

• Diploma/Degree holder with minimum 2 years of relevant experience

• Experience in client servicing, customer relations or project management is a plus

• Proficient in Microsoft Word, Excel, and PowerPoint

• Strong multitasking and time-management abilities

• Candidates with no direct experience but a keen interest in client servicing are also welcome to apply

• Gain hands-on experience managing exciting and diverse projects

• Work in a fast-paced, vibrant environment where no two days are the same

• Opportunities for professional development and growth

If you’re enthusiastic about delivering exceptional service, building strong client relationships, and managing exciting projects, we’d love to hear from you!