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Customer Service-Jobs in Italien

Global Marketing & Customer Experience Officer

Global Marketing & Customer Experience Officer
REVAMP HAIR (S) PTE. LTD.
Singapur
SGD 75.000 - 120.000
Ich möchte über neue Stellenangebote mit dem Stichwort „Customer Service“ benachrichtigt werden.

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Global Marketing & Customer Experience Officer

REVAMP HAIR (S) PTE. LTD.
Singapur
SGD 75.000 - 120.000
Jobbeschreibung

Responsibilities

Marketing

  • Develop and implement regional marketing strategies aligned with global business objectives.
  • Plan, execute, and analyze integrated marketing campaigns (digital, traditional, events).
  • Conduct market research to identify trends, customer insights, and competitor positioning.
  • Ensure consistent brand messaging and standards across all regional markets.
  • Manage marketing budgets, track ROI, and optimize spend.

Customer Service

  • Oversee customer service operations across the region, ensuring high satisfaction and consistency (regional or global support centres).
  • Establish and enforce standardized service policies and escalation protocols.
  • Develop and implement customer service strategies aligned with brand promise and marketing goals.
  • Ensure seamless customer journey across marketing, sales, and service touchpoints.
  • Monitor KPIs and service metrics to evaluate team performance.
  • Drive continuous improvement in service delivery through training and process enhancement.
  • Gather customer feedback to inform product development and CX initiatives.

Cross-Functional Collaboration

  • Partner with Sales, Product, Customer Service, Operations, and HQ teams to support business growth.
  • Provide regional insights to support global strategy development and decision-making.
  • Lead or support change management projects and digital transformation initiatives in the region.
  • Coordinate with IT and CRM teams to align on customer data usage, feedback loops, and service tools.

Budget and Team Management

  • Manage marketing and customer service budgets, ensuring cost-effective execution.
  • Lead and mentor cross-functional or cross-regional teams to deliver on strategic objectives.

Requirements

  • Bachelor’s degree in Marketing, Business, Communications, or a related field.
  • 6 –10 years of experience in marketing and/or customer service, with at least 3–5 years in a regional role.
  • Proven track record in developing marketing strategies and managing multi-country teams.
  • Strong leadership, analytical, and communication skills.
  • Experience with CRM platforms, marketing automation tools, and analytics.
  • Ability to travel regionally as required.
  • Willingness to work on weekends and retail hours when necessary.
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* Der Gehaltsbenchmark wird auf Basis der Zielgehälter bei führenden Unternehmen in der jeweiligen Branche ermittelt und dient Premium-Nutzer:innen als Richtlinie zur Bewertung offener Positionen und als Orientierungshilfe bei Gehaltsverhandlungen. Der Gehaltsbenchmark wird nicht direkt vom Unternehmen angegeben. Er kann deutlich über bzw. unter diesem Wert liegen.

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