Customer Service-Jobs in Italien

Responsibilities

Marketing

• Develop and implement regional marketing strategies aligned with global business objectives.
• Plan, execute, and analyze integrated marketing campaigns (digital, traditional, events).
• Conduct market research to identify trends, customer insights, and competitor positioning.
• Ensure consistent brand messaging and standards across all regional markets.
• Manage marketing budgets, track ROI, and optimize spend.

Customer Service

• Oversee customer service operations across the region, ensuring high satisfaction and consistency (regional or global support centres).
• Establish and enforce standardized service policies and escalation protocols.
• Develop and implement customer service strategies aligned with brand promise and marketing goals.
• Ensure seamless customer journey across marketing, sales, and service touchpoints.
• Monitor KPIs and service metrics to evaluate team performance.
• Drive continuous improvement in service delivery through training and process enhancement.
• Gather customer feedback to inform product development and CX initiatives.

Cross-Functional Collaboration

• Partner with Sales, Product, Customer Service, Operations, and HQ teams to support business growth.
• Provide regional insights to support global strategy development and decision-making.
• Lead or support change management projects and digital transformation initiatives in the region.
• Coordinate with IT and CRM teams to align on customer data usage, feedback loops, and service tools.

Budget and Team Management

• Manage marketing and customer service budgets, ensuring cost-effective execution.
• Lead and mentor cross-functional or cross-regional teams to deliver on strategic objectives.

Requirements

• Bachelor’s degree in Marketing, Business, Communications, or a related field.
• 6 –10 years of experience in marketing and/or customer service, with at least 3–5 years in a regional role.
• Proven track record in developing marketing strategies and managing multi-country teams.
• Strong leadership, analytical, and communication skills.
• Experience with CRM platforms, marketing automation tools, and analytics.
• Ability to travel regionally as required.
• Willingness to work on weekends and retail hours when necessary.