Customer Service Specialist in Mumbai

Basic Fit; Singapore; On-site; USD 30,000 - 45,000; Full time

Job summary

A leading health-focused company in Singapore seeks a dynamic Customer Service Specialist to join their team. You will handle customer inquiries across multiple channels, assist in business development, and contribute to the success of the customer service team. Excellent communication skills and proficiency in Excel are essential for this role. Join Baesic Fit to help customers achieve healthier eating habits through tailored meal plans!

Qualifications

• Positive attitude and excellent communication skills.
• Desire to learn and grow in a fast-paced environment.

Responsibilities

• Assist customers with inquiries, concerns, and feedback through various channels.
• Identify and engage potential clients to expand Baesic Fit's presence.
• Conduct initial inquiry calls and follow up on customer concerns.

Skills

Order processing

Conflict resolution

Record keeping

Product knowledge

English proficiency

Phone support

Live chat support

Company policies

Job description

Are you a bright and enthusiastic individual with a passion for providing exceptional customer service? Baesic Fit is looking for a customer service/customer support specialist to join our dynamic team! As an employee with us, you will have the opportunity to develop your skills in Excel, effective communication, and English proficiency (spoken and written).

Key Responsibilities

1. Customer Service & Client Management: Assist customers with inquiries, concerns, and feedback through various channels (phone, email, chat). Maintain accurate records of customer interactions and transactions in Excel spreadsheets. Collaborate with team members to resolve customer issues and ensure satisfaction. Provide product information, recommendations, and solutions to meet customer needs. Conduct initial inquiry calls & follow-up calls and emails to ensure customer concerns are addressed promptly. Assist in organizing and executing customer events and promotions. Solve nutritional queries and guide clients on suitable meal plans based on their dietary needs. Contribute to the overall success of the customer service team by actively participating in team meetings and training sessions.
2. Business Development: Identify and engage potential clients through outreach and networking. Build and maintain strong relationships with gyms, fitness influencers, and potential brand partners. Develop and implement strategies to expand Baesic Fit’s presence across Mumbai. Track and analyze market trends to identify new business opportunities. Collaborate with the marketing team to create targeted campaigns for customer acquisition.

If you have a positive attitude, excellent communication skills, and a desire to learn and grow in a fast-paced environment, we want to hear from you! Join us at Baesic Fit and take your customer service skills to the next level. Apply now!

About Company

Baesic Fit aims to help you eat healthier by providing customized meal plans and delivering delicious, healthy meals directly to your home. Operating on a subscription model, you can choose up to four meals a day per month, including breakfast, lunch, dinner, and snacks.

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Skills required include: Order processing, Conflict resolution, Record keeping, Product knowledge, English proficiency, Phone support, Live chat support, Company policies.

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