Reserve Sales Manager

DOMESTIC MAID SPECIALIST; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company at Singapore Changi Airport is hiring for sales and reserve store manager positions. The roles encompass managing store operations, enhancing customer experiences, and training employees in a fast-paced environment. Ideal candidates will possess strong sales skills and a customer-first attitude, with opportunities for advancement and competitive salary packages.

Benefits

Competitive salary packages

7 days of annual leave

Bonus rewards based on performance

Systematic training and development opportunities

Qualifications

• Warm and cheerful personality with excellent service awareness.
• Proven experience in sales with strong adaptability to the retail industry.
• Ability to effectively handle customer feedback and complaints.

Responsibilities

• Welcome customers and guide them through the shopping experience.
• Maintain inventory and ensure a well-organized display of products.
• Assist with management tasks and training of new employees.

Skills

Sales skills

Customer service

Excellent communication

Problem-solving

Team collaboration

Education

Relevant retail experience

Job description

BREO brand Singapore Changi Airport T1 store sales and reserve store manager job description

I. Sales position

(I) Job content

Warmly welcome every customer who enters the store, introduce the unique functions, advantages and usage methods of BREO brand massage products to customers in a professional and friendly manner, help customers choose the products that best suit their needs, and strive to improve customers' shopping experience and achieve sales goals.

Pay attention to the display of store products in real time, ensure that the products are neatly arranged, beautiful and generous, highlight key products and promotional products to attract customers' attention. At the same time, replenish shelf products in a timely manner to ensure sufficient supply of products to meet customers' shopping needs.

Proficient in operating the store cash register system, accurately and quickly handle payment procedures for customers, carefully check the transaction amount and product information, and ensure the accuracy and security of each transaction. In addition, properly handle possible problems with various payment methods, such as credit card payment failures, mobile payment anomalies, etc.

Maintain close and good communication and collaboration with team members, actively share sales experience and customer feedback, and jointly create a positive and efficient collaborative working atmosphere. When encountering customer complaints or emergencies, promptly give feedback to the store manager and assist the store manager to properly resolve them and maintain the store's good image.

Assist the store manager in daily store operations, such as participating in inventory counting to ensure that inventory data is accurate; assist in arranging store promotion activities, including posting posters, placing promotional signs, etc., to create a strong promotion atmosphere.

(II) Job requirements

Have a warm and cheerful personality, excellent service awareness, always put customer needs first, and be able to maintain a positive work attitude in a fast-paced airport environment and provide customers with quality services.

Have certain sales experience, be familiar with sales skills and processes, be able to keenly understand customer needs, flexibly use sales strategies, and facilitate transactions. Fresh graduates with strong sales potential and learning ability may also be considered.

Be passionate about the retail industry, understand the basic operating model of the retail industry, and be willing to develop in this field for a long time.

Be able to adapt to the five-day shift work arrangement. The working hours of Changi Airport T1 are relatively special. Shifts are required according to flight conditions and store operation needs to ensure that the store operates normally during business hours.

(III) Salary and Benefits

Provide competitive salary packages, and the specific salary is negotiable based on personal ability and experience.

Enjoy 7 days of annual leave each year. Employees can reasonably arrange their vacation time according to their own needs, relax their body and mind, and balance work and life.

Bonus rewards are issued based on store performance and personal work performance to motivate employees to work actively and contribute more to the development of the store.

II. Reserve Store Manager Position

(I) Job Content

Assist the store manager to comprehensively manage the daily operations of the store, covering all aspects such as personnel management, product management, sales management, and customer service management. Under the guidance of the store manager, learn to formulate and implement store work plans and goals to ensure smooth and efficient store operations.

Participate in employee recruitment and training, and assist in selecting suitable talents according to store operation needs. At the same time, provide induction training for new employees to help them familiarize themselves with store business processes, product knowledge and service standards, and improve the overall business level of employees.

Responsible for the purchase and inventory management of store goods, and reasonably formulate commodity procurement plans based on sales data and market demand to ensure sufficient inventory and good turnover of goods. Regularly conduct inventory counts, deal with unsalable goods and inventory backlogs in a timely manner, and optimize inventory structure.

Assist the store manager in analyzing store sales data, gain an in-depth understanding of sales trends and changes in customer demand, and provide data support for the formulation of marketing strategies. Actively participate in planning and executing store promotions to increase store sales and market competitiveness.

Pay attention to customer feedback, handle customer complaints and suggestions in a timely manner, continuously optimize store service quality, and improve customer satisfaction and loyalty. At the same time, be responsible for maintaining a good relationship between the store and external partners such as shopping malls and suppliers, and create a favorable external environment for store operations.

When the store manager is on vacation or in other special circumstances, be able to temporarily assume the responsibilities of the store manager to ensure that the store operation is not affected. In addition, through actual work training, gradually accumulate experience and ability in comprehensive store management, and be fully prepared for promotion to the position of store manager.

(II) Job requirements

Have more than 1 years of work experience in the retail industry, including at least 1 year of management experience. Rich industry experience helps to accurately grasp market trends and customer needs, skillfully use management skills, and effectively lead the team to achieve work goals. Candidates with working experience in special commercial environments such as airports and tourist areas are preferred. Such environments have large passenger flow and diverse customer needs, which require managers to have higher adaptability and service levels. Relevant experience can enable candidates to adapt to the job more quickly.

Familiar with the operating procedures of the retail industry, with strong data analysis, problem-solving and decision-making capabilities. Able to discover problems in store operations through data analysis, and formulate effective solutions in a timely manner, make reasonable decisions, and promote the sustainable development of the store.

Have good stress resistance, be able to stay calm in the fast-paced, high-pressure airport working environment, and deal with various emergencies and challenges. Airport stores face many uncertain factors such as flight delays and passenger flow fluctuations, which require managers to have strong stress resistance.

Able to adapt to five-day shift work. Like sales positions, shifts are required according to airport operating hours and store needs to ensure the continuity of store operations.

(III) Salary and Benefits

Provide attractive salary packages. The specific salary is negotiable based on personal ability and experience. The salary level will fully reflect the importance and challenge of the position.

Enjoy 7 days of annual leave each year to ensure that employees have enough rest time, relieve work pressure and improve job satisfaction.

Based on store performance and personal work performance, generous bonus rewards will be issued to encourage reserve store managers to actively engage in work and strive to improve their own abilities and performance for promotion to store manager positions.

The company will provide systematic and comprehensive training and development opportunities for reserve store managers, including internal training courses, external learning and exchange activities, etc., to help them quickly grow into excellent store managers. The training content covers all aspects of store management, such as personnel management skills, marketing strategies, financial management knowledge, etc., to help reserve store managers improve their management capabilities in an all-round way.

Once promoted to store manager, you will enjoy the generous salary and benefits of the store manager position, including higher salary levels, more management authority and broader career development space. The company focuses on talent training and promotion, provides employees with a clear career development path, and encourages employees to achieve their career goals through their own efforts.

Work location: Singapore Changi Airport T1 (superior geographical location, large passenger flow, providing employees with broad sales and career development space)