CUSTOMER SERVICE CUM ADMIN ASSISTANT

PANAHON MARINE SURVEYS SERVICES PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in the marine surveying industry seeks a Customer Service cum Admin Assistant to deliver exceptional customer service and administrative support. The successful candidate will manage client inquiries, processing orders, and ensure efficient task completion in a dynamic environment. This full-time position offers career development and a robust benefits package, making it an excellent opportunity for those passionate about customer service.

Benefits

Opportunities for career development and ongoing training

Comprehensive benefits package including health insurance

Generous leave entitlement

Collaborative and inclusive company culture

Qualifications

• Minimum of 2 years' experience in a customer service or administrative role.
• Proficient in MS Office Suite and comfortable using various software tools.
• Strong organisational skills and attention to detail.

Responsibilities

• Provide high-quality customer service and manage inquiries.
• Manage order fulfillment, including processing and inventory tracking.
• Maintain accurate records and assist with general office administration.

Skills

Communication

Organisational skills

Interpersonal skills

Attention to detail

Multitasking

Tools

MS Office Suite

Job description

Panahon Marine Surveys Services Pte Ltd is seeking a talented and motivated Customer Service cum Admin Assistant to join our East Region team. This full-time role will be responsible for providing exceptional customer service and administrative support to our growing business.

As a key member of our team, you will be the primary point of contact for our clients, handling inquiries, processing orders, and ensuring all administrative tasks are completed efficiently. Your strong organisational skills and attention to detail will be crucial in this fast-paced environment.

What you'll be doing

• Provide high-quality customer service, responding to client inquiries and resolving any issues in a timely manner
• Manage the order fulfilment process, including order processing, inventory tracking, and liaising with the logistics team
• Maintain accurate and up-to-date records and databases, ensuring all administrative tasks are completed accurately and on time
• Assist with general office administration, such as filing, data entry, and document preparation
• Support the wider team with ad-hoc tasks and projects as required

What we're looking for

• A minimum of 2 years' experience in a customer service or administrative role, ideally within the client & sales administration industry
• Excellent communication and interpersonal skills, with the ability to handle client inquiries and complaints professionally and effectively
• Strong organisational skills and attention to detail, with the ability to multitask and prioritise effectively
• Proficient in MS Office Suite (Word, Excel, PowerPoint) and comfortable with using various software and online tools
• A team player with a positive attitude and a willingness to learn and adapt to new challenges

What we offer

At Panahon Marine Surveys Services Pte Ltd, we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer:

• Opportunities for career development and ongoing training
• A comprehensive benefits package, including health insurance and a generous leave entitlement
• A collaborative and inclusive company culture, where your contributions are valued

If you are passionate about providing exceptional customer service and are ready to take the next step in your career, we encourage you to apply now.