Customer Service Executive

Singtel Group; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

Join Singtel as a Customer Service Executive where you will enhance client satisfaction by managing inquiries and resolving issues. Your role involves coordinating services like mobile activations and maintaining strong customer relationships to meet service standards. This position requires a diploma and a minimum of two years of relevant experience, along with strong communication and problem-solving skills. Be empowered to embrace new opportunities and take your career to new heights with Singtel!

Qualifications

• Minimum 2 years of experience in a customer service environment.
• Fluent in speaking and writing English.
• Ability to manage multiple service requests.

Responsibilities

• Coordinate and process New Mobile Applications and SIM Activations.
• Resolve billing issues and handle customer inquiries.
• Meet Customer Experience targets set by management.

Skills

Customer service

Effective communication

Problem-solving

Initiative

MS Office

Education

Diploma in any discipline

Job description

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An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.

Be a Part of Something BIG!

As a Customer Service Executive for the Enterprise Team, you will play a crucial role in ensuring our enterprise clients receive outstanding service and support. You will be responsible for managing client inquiries, resolving issues, and maintaining strong relationships to enhance customer satisfaction and loyalty.

Make an Impact by:

• Coordinate and process New Mobile Applications, SIM Activation, Line Transfer, Activation of Value Added Services (VASes), Re-contracting, etc.
• Assist to billing query, resolve billing issues and perform billing adjustments if required.
• Answer general customer service questions from Single Point of Contact (SPOC)/subscribers, explain multiple mobile product features, and where appropriate, transfer customer’s request to other department to obtain specific information if required.
• Document all actions provided to order taker via internal system.
• Ensure Standard Operating Procedure (SOP) and Work Instruction (WI) are properly carried out, and proper training provided to all staff and maintain constant update to these SOP if required.
• Meet Customer Experience (CE) target set by management.
• Perform duties as and when assigned by the Superior.
• Monitor and ensure daily Service Level Agreement (SLA) for ticket response time within 1 hour and resolution within 4-hour/7-hour/9-hour is met.
• Abide to Singtel Health, Safety & Environmental policies and Quality & Security standards are executed and maintained at all times at the workplace.
• Adhere to established CMO procedures and guidelines while providing quality customer service in order to meet and exceed department standards.

Skills for Success

• Diploma in any discipline
• Requires a minimum of 2 years of experience in a customer service environment
• Able to speak and write fluent English
• Good customer service and effective communication skills
• Ability to handle difficult calls and emails in a professional manner
• Display initiative and willingness to learn
• Must demonstrate the ability to manage multiple service requests with strict time limits on an ongoing basis • Familiar with MS Office

Are you ready to say Hello to BIG Possibilities?
Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!