Officer - Customer Service (Pandan Loop Service Centre)

Cycle & Carriage Industries Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

Cycle & Carriage Industries is hiring an Officer - Customer Service to enhance client interactions in a dynamic environment. The role focuses on delivering high-quality service, managing job orders, and ensuring customer satisfaction. Candidates should possess GCE 'O' Level and have a commitment to excellent service. This position offers a chance to grow within a respected automotive group dedicated to mutual respect and teamwork.

Qualifications

• Minimum GCE 'O' Level with at least 2 years of customer service experience.
• Fluent in English; proficiency in Chinese or local dialects is advantageous.

Responsibilities

• Provide high-quality customer service and after-sales support.
• Process job orders and maintain records of security passes.
• Manage cashiering duties and collaborate with team members.

Skills

Interpersonal skills

Communication skills

Problem-solving skills

Attention to detail

Customer service attitude

Education

GCE 'O' Level

Tools

MS Office

Job description

Joining C&C offers a unique opportunity to develop your career within a successful organization that values mutual respect and teamwork. We recognize performance through development opportunities and a respectful work environment.

The Opportunity

We are seeking a dedicated Officer - Customer Service to join our customer service team. You will be part of a highly customer-centric team, attending to client needs to achieve high customer satisfaction. In this dynamic environment, you are expected to adapt, learn, and apply new skills essential for success in this role.

Responsibilities:

• Provide after-sales support by delivering high-quality customer service, including responding to queries, attending to needs, and replenishing refreshments.
• Use our in-house system to update booking appointments for servicing and repairs.
• Process job orders and ensure effective communication between customers and the workshop.
• Respond promptly to customer requests and issues, following up as needed.
• Maintain records of security passes to ensure proper collection of serviced vehicles.
• Manage cashiering duties, including recording daily payments accurately.
• Collaborate with team members to enhance customer experience.

Requirements:

• Minimum GCE 'O' Level with at least 2 years of customer service experience.
• Excellent interpersonal and communication skills with a positive customer service attitude.
• Proficient in MS Office; meticulous with details and numbers.
• A strong commitment to achieving customer satisfaction and problem-solving skills.
• Fluent in English; proficiency in Chinese or local dialects is advantageous for liaising with Chinese-speaking associates.

About the Company

A member of the Jardine Cycle & Carriage Group, C&C is a leading automotive group in Singapore. Established in 1899, we have grown to retail Mercedes-Benz, Mitsubishi, Kia, and Citroën passenger and commercial vehicles.

Our mission is to create exceptional journeys for our customers, employees, and partners by fostering high performance and technical excellence. We are committed to being an Employer of Choice, recognized for our people practices, including awards such as HR Asia's Best Companies to Work and the Happiest Workplace Award.

If you're interested in a career with us, please connect with us for a conversation. You will be notified if shortlisted. By applying, you consent to the collection and use of your personal data for recruitment purposes.