Logistics Service Officer/Executive

GKE Express Logistics Pte Ltd; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

Join a dynamic logistics team at a leading integrated provider, focused on delivering exceptional customer service. This entry-level role offers the opportunity to learn and grow in logistics, with comprehensive training and development provided. Enjoy employee benefits including daily lunch and transport services, all while contributing to efficiency and excellence in logistics operations.

Benefits

Daily Lunch Provided

Company Transport Provided at designated MRT stations

Medical and Dental benefits

Attractive Bonus Scheme (AWS, Special Bonus etc.)

Qualifications

• Entry-level candidates welcome; training provided.
• Knowledge of logistics procedures and systems desirable.
• Detail-orientated and able to work under pressure.

Responsibilities

• Execute daily jobs from customers and communicate with operations.
• Perform billing and data entry accurately.
• Address customer inquiries promptly and professionally.

Skills

Attention to detail

Good communication

Teamwork

Problem-solving

Education

GCE ‘O’ Level or relevant education qualifications

Job description

We are on the lookout for a passionate individual who is eager to build a career in Logistics Service with a strong focus on customer service excellence. If you are ready to grow alongside a dynamic and supportive team, apply now and become part of the GKE family—where every team member matters.

Company Overview
Our Vision is to become a leading integrated logistics service provider in the region, offering efficient, reliable and quality warehousing and logistics support to the local and overseas market by leveraging on technology and operational excellence.

Job Responsibilities:

• To carry out and execute all daily jobs received from customers and ensure that all information is relayed down to the respective Operations Teams at the end of the day

• To perform billing and ensure the accuracy of the invoices raised

• To perform data entry into the respective systems in an accurate and timely manner

• To attend to customers’ requests or calls in a timely and professional manner

• To perform filing when the job is completed

• To ensure that all complaints/feedbacks received from customers are escalated to the Customer Service Lead, as well as any other matters which needs to be known by the Customer Service Lead

• To provide the necessary training and guidance to his/her assigned buddy

• To do up any reports as and when assigned to by the Customer

• To assist in extracting of information as and when required

• To verify contractor’s invoices as and when required

• To co-ordinate with external parties/approved contractors and ensure jobs are carried out per instructions

• Acquire a thorough understanding of key customer needs and requirements

• Develop SOPs for major clients and ensure necessary training materials being disseminated to relevant parties

• To assist in sending out quotations if assigned by Account Manager or Customer Service Manager and escalate to Account Manager or Customer Service Manager when in doubt

• To assist the Lead for any tasks assigned to from time to time

Key Competencies(Logistics Service)

• Well verse in handling and managing transportation, coordination with operations team, License/Bonded/DG Warehouse Inventory and activities.

• Able to co-ordinate well with Singapore Customs on any related matters

• Meticulous and experience in different type of permit declaration – License/Bonded/DG clearance permit declarations.

Job Requirements:

• GCE ‘O’ Level and above or relevant education qualifications

• Entry-level/no working experience are welcome to apply and training will be provided

• Possess knowledge of procedures and relevant systems to carry out daily jobs with ease

• Possess good communication skills to ensure that customers and internal stakeholders

• Attentive and detail-orientated

• Able to work under stress and pressure

• Good teamwork and problem-solving skills

Company Benefits at a Glance:

• Daily Lunch Provided

• Company Transport Provided at designated MRT stations (Lakeside, Boon Lay & Woodlands)

• Medical and Dental benefits

• Attractive Bonus Scheme (AWS, Special Bonus etc.)