Customer Service Specialist (WY)

Elitez Pte Ltd; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

A rapidly growing e-commerce brand in Singapore is looking for a Customer Service Specialist. This hybrid role involves resolving customer queries and ensuring a smooth post-purchase experience. The ideal candidate will have 1-2 years of experience in customer service with excellent communication skills and a focus on problem-solving.

Qualifications

• Min 1–2 years of customer service experience, ideally in e-commerce.
• Excellent English communication skills required.
• Self-motivated and able to multitask.

Responsibilities

• Handle customer queries across email, live chat, and phone channels.
• Provide accurate product information and assist with orders.
• Troubleshoot delivery-related issues with logistics providers.

Skills

Communication

Problem-solving

Attention to detail

Tools

Zendesk

WordPress

Shopify

Job description

Customer Service Specialist (Singapore-based)

Work Arrangement: Hybrid (In-office during probation; up to 3 WFH days per week after probation)

Employment Type: Full-Time

Working Location: Kaki Bukit, Near Ubi Avenue, Singapore

Working Hours: 10 AM – 6 PM SGT, 5-day week with alternate 6-day weeks (6th day WFH)

Salary Range: SGD 3,000 – 4,000/month

About Company

We are a rapidly growing e-commerce brand dedicated to revolutionising sleep through cutting-edge sleep technology, exceptional customer service, and data-driven innovation. Designed in Germany and trusted by customers across Singapore, Malaysia, Australia, and beyond, we aim to set new standards for comfort and reliability in the mattress industry.

About the Role

We’re seeking a customer-focused and detail-oriented Customer Service Specialist to join our Singapore team. As a key representative of our company, you'll handle customer interactions across multiple channels, resolve issues efficiently, and ensure a smooth, positive experience throughout the post purchase journey.

Key Responsibilities

• Handle customer queries across email, live chat, and phone channels promptly and professionally

• Provide accurate product information and assist with orders, tracking deliveries, and post-sale concerns

• Liaise with logistics providers to troubleshoot and resolve delivery-related issues, ensuring timely order fulfillment

• Monitor, escalate, and follow up on customer issues to ensure complete resolution

• Accurately document all customer interactions and updates using internal CRM or support systems

• Support operational improvements by identifying trends and recurring issues in customer feedback

• Represent the brand with empathy and a solution-oriented mindset, ensuring a positive customer experience at every touchpoint

Requirements

1. Min 1–2 years of experience in a customer service role, preferably in e-commerce, retail, or logistics

2. Excellent communication skills in English (spoken and written)

3. Strong problem-solving skills and attention to detail

4. Self-motivated with the ability to multitask and manage time effectively

5. Experience with tools such as Zendesk, WordPress, or Shopify is a plus

6. Completion of a customer service test is required as part of the process