Customer Service Executive

BIOPTIMAL INTERNATIONAL PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in the logistics sector is seeking a Customer Service and Supply Chain Coordinator in Singapore. The role offers a structured learning environment with mentorship, flexible working options, and supportive company culture. Candidates, especially fresh graduates, should possess customer service enthusiasm and the ability to manage shipping and order processing responsibilities effectively.

Benefits

Family care leave

Health insurance plan

Dental benefits

Optical benefits

Qualifications

• Minimum qualification: GCE A-Level or Diploma; candidates with a University Degree preferred.
• Experience in order processing & fulfilment, international logistics.
• Prior customer service experience is preferred.

Responsibilities

• Process customer orders and coordinate with planners for shipping schedules.
• Generate and prepare shipping documents; support warehouse audits.
• Ensure timely correspondence with customers regarding orders and feedback.

Skills

Customer service

Communication

Interpersonal skills

Self-starter

Meticulousness

Education

GCE A-Level or Diploma

University Degree

Job description

DUTIES AND RESPONSIBITIES

Customer Service:

• Process customer order and review the orders details as well.

• Coordinate and discussion with planner for the shipping schedule.

• Acknowledgement and order confirmation to customer.

• Quotation preparation for customer related when necessary

• Coordinate with customers via emails and phone, receive requirements from customers and feedback to customers in time and keep tracking.

• Coordinate with store for packing purposes and the forwarder for collection in time for the shipment arrangement.

• Generate and make preparation for all necessary shipping documents

• Mailing the invoices and signed delivery noted to customer.

• Matching and filing of shipping docs/tax invoices related.

• Process and liaising with customer for the product complaint and RGA related.

• Represent and attend the external audit such as Finance auditing and the audit concerning to the quality system

• Monitor customer feedback and liaise with relevant departments when necessary.

• Processing samples request and make arrangement for the delivery accordingly.

• Set up/update the WI/SP processing flow for customer service related.

• Quality system maintenance - departmental documentations/records improving and upgrading

• Sales support – new customer creation process & chase for outstanding payment from customers.

• Files all correspondence to be in compliance to SOP and WI.

• Perform any other ad-hoc duties as requested by Customer Service Manager.

Supply Chain:

• Communicate with vendors on purchasing of non-production materials. Follow up to ensure that the purchased items arrived on time in order to meet Customers’ needs.

• Set up/update the WI/SP processing flow for planning/store related

• Planning, arrangement and training for BPI yearend stock take.

• Generate and process the Weekly cycle count list to store

• Warehouse related maintenance and arrangement

• Internal/external audit support for warehouse related

JOB REQUIREMENTS:

We value creativity, collaboration, and continuous growth—whether you’re a fresh graduate or experienced professional.

• Minimum qualification: GCE A-Level or Diploma; candidates with a University Degree will be preferred.

• Experience in orders processing & fulfilment, international logistics, shipping and L/C documentation will be an advantage.

• Prior experience in a customer service role is preferred.

• Passionate about customer service.

• High level of integrity and able to work under stress and deliver work schedules.

• Good communication and interpersonal skills.

• Self-starter and independent.

• Meticulous and initiative individual.

• Fresh graduates are welcome to apply.

Why Join Us

• Grow fast in a structured learning environment with mentorship and training

• Flexible working options—choose the way you work best

• Supportive culture—we welcome questions, new ideas, and contributions from everyone

• Perks: Family care leave, health insurance plan, dental and Optical benefits

Please send your resume in MS WORD to [e-mail] your current and expected salary.

We regret that only shortlisted candidates will be notified.