Customer Service Executive

BIOPTIMAL INTERNATIONAL PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading logistics and supply chain company in Singapore is seeking an individual for customer service and supply chain management. The role involves order processing, vendor communication, and supporting customer requirements. Ideal candidates should possess strong order management skills and a passion for customer service. Fresh graduates are encouraged to apply. Competitive salary and benefits provided.

Qualifications

• Experience in orders processing & fulfilment, international logistics.
• Prior experience in a customer service role is preferred.
• Fresh graduates are welcome to apply.

Responsibilities

• Communicate with vendors on purchasing non-production materials.
• Process customer orders and coordinate shipping schedules.
• Handle product complaints and represent during external audits.

Skills

Orders processing

Customer service

Logistics

Good communication

Self-starter

Meticulous

Education

GCE A-Level or Diploma

University Degree

Job description

DUTIES AND RESPONSIBITIES

Supply Chain:

· Communicate with vendors on purchasing of non-production materials. Follow up to ensure that the purchased items arrived on time in order to meet Customers’ needs.

· Set up/update the WI/SP processing flow for planning/store related

· Planning, arrangement and training for BPI yearend stock take.

· Generate and process the Weekly cycle count list to store

· Warehouse related maintenance and arrangement

· Internal/external audit support for warehouse related

Customer Service:

· Process customer order and review the orders details as well.

· Coordinate and discussion with planner for the shipping schedule.

· Acknowledgement and order confirmation to customer.

· Quotation preparation for customer related when necessary

· Coordinate with customers via emails and phone, receive requirements from customers and feedback to customers in time and keep tracking.

· Coordinate with store for packing purposes and the forwarder for collection in time for the shipment arrangement.

· Generate and make preparation for all necessary shipping documents

· Mailing the invoices and signed delivery noted to customer.

· Matching and filing of shipping docs/tax invoices related.

· Process and liaising with customer for the product complaint and RGA related.

· Represent and attend the external audit such as Finance auditing and the audit concerning to the quality system

· Monitor customer feedback and liaise with relevant departments when necessary.

· Processing samples request and make arrangement for the delivery accordingly.

· Set up/update the WI/SP processing flow for customer service related.

· Quality system maintenance - departmental documentations/records improving and upgrading

· Sales support – new customer creation process & chase for outstanding payment from customers.

· Files all correspondence to be in compliance to SOP and WI.

· Perform any other ad-hoc duties as requested by Customer Service Manager.

JOB REQUIREMENTS:

• Minimum qualification: GCE A-Level or Diploma; candidates with a University Degree will be preferred.
• Experience in orders processing & fulfilment, international logistics, shipping and L/C documentation will be an advantage.
• Prior experience in a customer service role is preferred.
• Passionate about customer service.
• High level of integrity and able to work under stress and deliver work schedules.
• Good communication and interpersonal skills.
• Self-starter and independent.
• Meticulous and initiative individual.
• Fresh graduates are welcome to apply.

Please send your resume in MS WORD to [e-mail] your current and expected salary.

We regret that only shortlisted candidates will be notified.