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Customer Service Advisor
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Customer Service Advisor
Job summary
A service-oriented company in Singapore is seeking a customer service representative to handle customer needs, complaints, and coordination with internal and external stakeholders. Candidates should have at least a Nitec qualification and 1 year of relevant experience. Applications can be submitted by email or phone.
Qualifications
- Minimum Nitec education or equivalent.
- At least 1 year of experience in customer service or administrative functions.
Responsibilities
- Identify and respond to customer needs with accurate information.
- Handle customer complaints and provide solutions within time limits.
- Prepare quotations and raise work orders.
Education
- In charge of identifying and responding to customers’ needs by providing accurate information and advice
- Responsible for handling customer complaints, provide appropriate solutions and alternatives within the time limit; follow up to ensure resolution
- Taking charge of preparing quotation and raise Work Orders as well as raising of job orders to workshops & contractors
- Responsible in coordination with internal and external stakeholders like customers, contactors, workshop & etc
- In charge of liaising with controllers & contractors on service/repair quality and price of work
- Taking charge in following up with workshop & contractors on the service and repair of the vehicles and feedback to customers
- Perform related duties as assigned.
- Min Nitec and above
- Min 1 year of working experience in customer service / administrative / support function
To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.
Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.
RN Care Pte. Ltd.
EA License No: 17C8900
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.