ZCX Sales Specialist, APAC

Zoom; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

A leading communication platform provider is seeking a ZCX Sales Specialist to drive the adoption of their customer engagement solutions. You will work collaboratively with partners and internal teams, leveraging your expertise in consultative selling and contact center technologies. The role is hybrid and offers a range of benefits to support employee well-being.

Benefits

Benefits program for physical and mental health

Flexible work environment

Opportunities for career growth

Qualifications

• Proven success in partner-led sales environments, driving growth through indirect sales.
• Deep understanding of ZCX technologies including AI and analytics.
• Skilled in consultative selling with frameworks like MEDDPICC.

Responsibilities

• Accelerate adoption of Zoom's ZCX platform.
• Collaborate with regional account teams to close opportunities.
• Provide strategic deal support to internal teams and partners.

Skills

Partner-led sales success

Understanding of contact center technologies

Value-based selling

Salesforce proficiency

Excellent communication skills

Tools

Salesforce

Clari

LinkedIn Sales Navigator

ZoomInfo

Job description

What you can expect

As a ZCX Sales Specialist, you’ll accelerate adoption and growth of Zoom Contact Center (CCaaS), Zoom Virtual Agent and Zoom Workforce Engagement Management solutions through Zoom’s partner ecosystem. You’ll collaborate with regional account teams and partners to identify, qualify and close contact center opportunities—helping customers reimagine their customer experience through Zoom’s unified, AI-driven ZCX platform. Acting as a trusted advisor and overlay specialist, you’ll provide strategic deal support, supporting our internal sales teams, partners and customers, to evangelize the value of Zoom ZCX across the market.

About the Team

The Zoom ZCX team is a passionate, high-performing group driving Zoom’s next growth chapter. We combine deep CX industry knowledge with a partner-first mindset to help organisations of all sizes transform their customer engagement. Through collaboration with our internal sales teams, channel partners, product and customer success teams, we deliver innovative, scalable solutions that redefine how businesses connect with their customers. You’ll be joining a dynamic, collaborative team that thrives on innovation, empowerment and shared success.

What we’re looking for

• Have proven success in partner‑led or overlay sales environments, driving growth through indirect sales models
• Have a deep understanding of contact center, telephony and ZCX technologies including AI, analytics and workforce management
• Be skilled in value‑based and consultative selling, with experience using frameworks such as MEDDPICC
• Have proficiency in forecasting and sales tools like Salesforce, Clari, LinkedIn Sales Navigator and ZoomInfo.
• Have excellent communication, presentation and executive engagement skills

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In‑Person is indicated in the job description / posting.

Benefits

As part of our award‑winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work‑life balance; and contribute to their community in meaningful ways. Click for more information.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We’re problem‑solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth‑focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non‑accommodation‑related requests, such as application follow‑ups or technical issues, will not be addressed.