Workplace Host

ISS FACILITY SERVICES PRIVATE LIMITED; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading facility management company in Singapore seeks a Front Desk Receptionist to provide exceptional customer service and assist with administrative tasks. The ideal candidate will greet visitors, manage incoming calls, sort mail, and ensure a welcoming atmosphere in the office. Strong communication skills and a customer service mindset are essential. This role involves attending to inquiries and supporting the organization of meetings and events.

Qualifications

• Strong customer service mindset with the ability to create a welcoming atmosphere.
• Excellent communication skills for handling calls and messages.
• Organized and detail-oriented to manage mail sorting and inquiries.

Responsibilities

• Greet and welcome visitors and employees to create an inviting atmosphere.
• Handle incoming calls and redirect to appropriate departments.
• Sort and record mail for accurate delivery to recipients.
• Assist visitors with inquiries and provide necessary direction.

Skills

Customer service mindset

Communication skills

Organizational skills

Job description

Key Responsibilities

• Greet and welcome visitors and employees, creating a warm and inviting atmosphere by demonstrating a strong customer service mindset and delivering high-standard hospitality service.
• Take incoming calls, messages, and redirect calls to the appropriate person or department, ensuring smooth communication flow.
• Sort and record all incoming and outgoing mail, ensuring accurate addressing and prompt delivery to recipients.
• Attend inquiries for visitors or the public who walk in or visit in the office.
• Review the day’s meeting schedule and ensure guests or visitors are promptly escorted to their respective meetings.
• Assist with VIPs and ensure high-standard hospitality service including room set-ups and flow of the visit.
• Check the cleanliness and order in the office while maintaining a productive and positive working environment.
• Assist in ensuring that the event runs smoothly and efficiently.
• Assist in office administrative tasks.
• Any other ad-hoc duties.