Warehouse Dispatcher

UPS Supply Chain Solutions; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A global logistics company is seeking a Dispatcher in Singapore to manage pickups efficiently. This role requires familiarity with Singapore's roads, teamwork, and customer service skills. Working hours are generally from 9:30 AM to 6:30 PM, with alternate Saturdays involved. Join us to ensure timely and accurate assignments for our drivers in a supportive environment.

Qualifications

• Familiarity with Singapore roads and areas.
• Understanding of various processes, procedures, and operating hours.
• Ability to read and use systems (with trainings).
• Ability to work together as a team.
• Ability to communicate effectively with both internal and external customers.
• Ability to perform tasks that may require light physical effort.

Responsibilities

• Assign pickups to drivers according to routes, ensuring timeliness and accuracy.
• Maintain constant contact with customers for delays in pickup requests.
• Ensure devices are distributed to the right drivers.
• Follow up with pallet shipments and send daily email pre-alerts.
• Follow up on missed pickup cases.
• Assist with package location and delivery requests.

Skills

Geographical Knowledge

Operational Plans

System Proficiency

Teamwork

Customer Service

Physical Requirements

Job description

Job Description

Dispatcher is responsible for managing all arranged pickups made by customer service or via internet booking. This role ensures pickups are assigned to the correct drivers on time and resolves any unsuccessful collections promptly.

Key Responsibilities

• Pickup Assignment: Assign pickups to drivers according to routes, ensuring timeliness and accuracy. Coordinate urgent pickups to meet customer timelines. This task is heavily supported via automated assignments.

• Customer Communication: Maintain constant contact with customers for any unforeseen delays in pickup requests.

• Device Management: Ensure our devices are distributed to the right drivers and resolve any simple technical issues.

• Palletized shipments Collection Coordination: Follow up with pallet shipments requests and send daily email pre-alerts on pallet shipments exports.

• Missed Pickups: Follow up on missed PU cases, supporting the Customer Experience coordinator (CEC).

• Support Tasks: Assist the CEC coordinator with package location, delivery, supplies requests. Provide support for Driver Follow up, Delivery Change Request, and undelivered packages follow-ups via email or phone.

Required Knowledge and Skills

• Geographical Knowledge: Familiarity with Singapore roads and areas

• Operational Plans: Understanding of various processes, procedures, and operating hours.

• System Proficiency: Ability to read and use systems (with trainings).

• Teamwork: Ability to work together as a team.

• Customer Service: Ability to communicate effectively with both internal and external customers, demonstrating a customer-oriented attitude.

• Physical Requirements: Ability to perform tasks that may require light physical effort.

This is a fully on-site role. Candidate will need to work 5.5 days per week (Alternate Saturdays). Working hours are 9.30am to 6.30pm (Mon), 10.30am to 7.30pm (Tues-Fri), 10am to 2pm (Sat).

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.