Wallet Operations Specialist

moomoo; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

A global investment platform in Singapore is looking for a candidate to handle wallet management and compliance tasks. The ideal candidate will have 1–3 years of experience in payments operations or digital asset custody and a strong understanding of blockchain networks. This role includes monitoring transactions, maintaining logs, and collaborating with multiple teams. Join a fast-growing company that values integrity and efficiency.

Qualifications

• 1–3 years of experience in payments operations or digital asset custody.
• Familiarity with MAS regulations and Payment Services Act is advantageous.
• Disciplined execution and high sense of responsibility required.

Responsibilities

• Operate and maintain wallets across multiple custodians.
• Monitor on-chain transactions for anomalies and escalate issues.
• Maintain transaction logs and assist with compliance reporting.
• Collaborate across teams for wallet operations.

Skills

Payments operations

Attention to detail

Blockchain understanding

Fast-paced work adaptability

Job description

Moomoo is more than just a global investment and trading platform—we’re a fast‑growing force in the wealth‑tech space, committed to transforming the way people invest. Since our founding in 2018, we've rapidly expanded across Singapore, Australia, Japan, Canada, and Malaysia, now empowering over 26 million users worldwide.

In Singapore, Moomoo Financial Singapore Pte. Ltd. is licensed and regulated by the Monetary Authority of Singapore (Licence No. CMS101000). In 2022, we became the first digital brokerage to earn all five SGX Group memberships across the securities and derivatives markets—a testament to our dedication to excellence and innovation.

But what truly sets us apart is our mission: to democratise investing and make smart, data‑driven financial decisions accessible to everyone. We’re here to level the playing field—bringing powerful tools, real‑time insights, and intuitive technology to empower investors at every stage of their journey.

Joining Moomoo means being part of a purpose‑driven team that’s not only reshaping the future of investing—and also making wealth‑building inclusive, informed, and inspiring. If you're excited about driving impact at the intersection of finance and technology, there's never been a better time to join us.

Wallet Management

• Operate, monitor, and maintain wallets across multiple custodians
• Execute, verify, and reconcile crypto deposits, withdrawals, and internal wallet transfers.
• Perform address whitelisting, KYT / Travel Rule checks, and ensure accurate wallet tagging and labeling.
• Support day‑to‑day wallet health checks, key management workflows, and disaster‑recovery procedures.

Operational Monitoring & Controls

• Monitor on‑chain transactions and identify anomalies, delays, or exceptions.
• Perform daily operational checks to ensure transaction integrity and system accuracy.
• Escalate system issues, delayed confirmations, or custody discrepancies promptly to senior members.

Reporting, Audit & Compliance

• Maintain accurate transaction logs and operational records.
• Prepare and assist with internal / external audit requests
• Support MAS regulatory reporting, DPT operational documentation, and compliance controls where required.
• Ensure adherence to SOPs, security policies, and internal governance requirements.

Cross-Team Collaboration

• Work closely with Finance, Compliance, Tech, and Product teams on wallet operations and issue resolution.
• Coordinate with custodians and liquidity partners on transaction settlement and reconciliation matters.

Requirements

• 1–3 years of hands‑on experience in payments operations, settlements, treasury operations, or digital asset custody.
• Experience within MAS‑regulated institutions or familiarity with the Payment Services Act (PSA) and DPT guidelines is a strong advantage.
• Basic understanding of blockchain networks (BTC, ETH, XRP, etc.) and on‑chain transaction flows.
• Strong attention to detail, disciplined execution, and high sense of responsibility.
• Ability to work in a fast‑paced environment with strict timelines.
• Willingness to learn, adapt, and grow in the digital‑asset domain.

Benefits

Our Values

Integrity

Integrity Story: Say No to Super High Leverage

We hold fast to our value of integrity and attach great importance to user experience and risk management. Unlike some other brokerages, we don’t try to attract users’ attention by claiming to enable super high‑leverage financing for IPO subscriptions, which quickly reaches the limit.

Efficiency

Efficiency Story: Promise Made to a User on New Year's Eve

On February 11, 2021, Chinese New Year's Eve, a user wrote a post in the Community at around 8 AM and received Leaf's reply just 8 minutes later. According to the user's suggestion, we issued a letter to shareholders after releasing our annual report.

Service

Service Story: Providing Excellent Services and Undertaking Our Responsibilities

After Ant Group’s IPO was suspended, we refunded all subscribers’ subscription fees and margin interest, bearing all the costs ourselves.

Excellence

Excellence Story: Leaf Opens Our App Over 30 Times a Day

According to statistics, Leaf opens our app over 30 times a day on average. He repeatedly checks every detail. While normal users might just enter a trading page and stop there, Leaf taps some seemingly boring or repetitive elements on the page. He continually assesses the app’s loading speed and visual effects.

Please note that only short‑listed candidates will be contacted.