VP, Customer Life Cycle Managment (Insurance|Up to $10k)

Adecco Personnel Pte Ltd.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

A recruitment agency is looking for a VP of Customer Life Cycle Management in Singapore. The role involves leading cross-functional teams, contributing to customer campaigns, and ensuring effective business management. Candidates should have 6-8 years of experience, preferably in the insurance industry, with strong skills in analytics and strategy. The position offers a dynamic work environment and the opportunity to drive impactful customer engagement and retention initiatives.

Qualifications

• 6-8 years of experience in business management, preferably in insurance.
• Agile trained project leader with attention to detail.
• Deep understanding of insurance products and distribution models.
• Extensive skills in strategy, analytics, planning, and financial analysis.

Responsibilities

• Contribute to the CLCM Forum and act as deputy for Head of CLCM.
• Lead cross-functional teams to drive customer campaigns.
• Use data analytics to recommend business priorities.
• Practice best-in-class project management.

Skills

Business management

Project management

Data analytics

Marketing

Customer management

Tools

CRMs

Marketing automation tools

Job description

The Job

• Contribute to the CLCM Forum and when necessary, act as deputy for the Head of CLCM to chair the CLCM Forum or to attend cross WPB CLCM Forums and steering committees.
• Contribute to the delivery of Customer Operating Plan (COP) and CLCM metrics forecast and actual performance management.
• Lead agile cross functional teams with core team members from Customer & Digital teams e.g. Marketing & Proposition, Customer Experience, Data & Analytics, Digital, and distribution and other business teams to drive Customer campaigns and initiatives to Leads Generation activities to increase New-To-Insurance (NTI) customers, drive implementation of customer retention initiatives from both recovery and prevention perspective.
• Work collaboratively with other Customer & Digital teams to use data analytics, marketing and digital touch points to drive change management at both customer and distributors level to deliver Customer Operating Plan.
• Leverage data analytics to recommend the business priorities, insights driven customer acquisition and engagement action to improve customer portfolio quality and profitability.
• Recommend the prioritization of existing resources and manage future demand resources required to achieve business objectives and strike the balance of resources allocation provided by D&A and other relevant stakeholders.
• Practice best in class project management discipline in documentation and record keeping.

The Talent

• Minimally 6-8 years of experience in business management (e.g. distribution management, performance management, customer management functions) preferably within the insurance industry;
• Agile trained matured project leader with high level of attention to detail, including a proven ability to manage multiple and competing priorities simultaneously;
• Deep understanding of insurance products and distribution model;
• Extensive skills in strategy, analytics, planning, marketing, product profitability modelling and financial analysis, across multiple financial product categories and customer segments;
• Good understanding of digital platforms / CRMs / marketing automation, customer insights, customer segmentation modeling;
• Proven ability to be a self-starter with energy and drive in a challenging and dynamic environment

Next Steps

• Drop your resume and contact us to follow-up, or send your resume to [e-mail]
• Email Topic: Apply VP, Customer Life Cycle Management
• Only shortlisted candidates will be contacted

Cecilia Sim Xin Yang

EA License No: 91C2918
Personnel Registration Number: R22105099