Venue Manager

The Lo & Behold Group; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A wellness company in Singapore is seeking a Venue Manager to lead operations for a new wellness concept. The role involves ensuring smooth daily operations, managing guest experiences, and leading a front-of-house team. Ideal candidates will have proven venue management experience and strong leadership skills. This is a unique opportunity to shape guest experiences in a newly established wellness space, working closely with clients and partners to deliver exceptional service.

Qualifications

• Proven experience in venue management or hospitality.
• Strong leadership skills to motivate teams.
• Excellent communication and problem-solving abilities.

Responsibilities

• Oversee daily operations of the wellbeing centre.
• Manage guest relations and enhance guest experience.
• Lead the front-of-house team and conduct training.

Skills

Venue management

Hospitality

Guest relations

Leadership

Communication

Problem-solving

Organisational management

Sales confidence

Job description

A new wellness concept by Pyramids of Chi will be launching in New Bahru, envisioned as a restorative space that brings together movement, mindfulness, and holistic wellbeing.

As part of the pre-opening team, they are looking for a Venue Manager to lead day-to-day operations and help shape the guest experience as the concept comes to life. The Venue Manager is responsible for the day-to-day running of the venue, leading front-of-house and guest relations teams, managing bookings and systems, and personally overseeing VIPs, group leaders, retreat facilitators, and strategic partners. This role balances operational excellence with warmth, presence, and a deep understanding of wellbeing, hospitality, and conscious experiences.

The role will be based within the Pyramids of Chi team and offers the opportunity to be part of an early-stage wellness concept from the ground up.

Key Responsibilities

Venue & Operations Management

• Oversee the daily operations of the wellbeing centre, ensuring smooth guest flow, punctual sessions, and adherence to all SOPs
• Ensure the venue is consistently presented to a high standard of cleanliness, calm, and visual excellence
• Monitor daily bookings, capacity, and schedules, proactively coordinating with facilitators and operations teams
• Ensure all booking, payment, and check-in systems are functioning correctly, with accurate reporting and reconciliation
• Provide daily, weekly, and monthly operational and guest data to Finance & Administration
• Ensure compliance with safety, accessibility, and service standards

Guest Experience & Hospitality Leadership

• Act as the senior host and face of the venue, greeting guests and setting the tone for the concept's experience
• Deliver elevated, personalised service across the full guest journey—from arrival to departure
• Ensure special attention and care for VIPs, elderly guests, children, guests with disabilities, and group leaders
• Promptly and compassionately resolve guest issues or complaints, escalating when required
• Actively gather guest feedback and implement continuous improvements to service delivery

Team Leadership & Training

• Lead, roster, and manage the Guest Relations / Front-of-House team
• Train and onboard staff in booking systems, service standards, tone of voice, and guest care
• Foster a calm, professional, and service-oriented team culture aligned with the brand’s values
• Ensure staff adherence to SOPs, reporting requirements, and brand standards

Relationship & Group Management

• Serve as the primary point of contact for group bookings, retreats, facilitators, corporate partners, and key accounts
• Handle enquiries, proposals, pricing alignment, and confirmations for group and private experiences
• Collaborate with clients to customise meaningful, on-brand wellbeing experiences within operational guidelines
• Personally host group leaders and facilitators during their onsite visits, ensuring all needs are met
• Coordinate across departments to deliver seamless group experiences, including space setup, catering, and session flow
• Conduct post-event follow-ups to build long-term relationships and repeat bookings

Communication & Sales Support

• Monitor and respond to venue communication channels including email, messaging platforms, and social media enquiries
• Support conversion of enquiries into confirmed bookings through warm, informed communication
• Confidently explain all offerings, session formats, pricing, retail, and special events
• Promote upcoming programs, memberships, and experiences in alignment with brand strategy

Brand Representation

• Act as a brand ambassador for this wellness concept, embodying its values, tone, and philosophy
• Build genuine, long-term relationships with regular guests, facilitators, and partners
• Confidently communicate the ethos and benefits of sound, light, vibration, meditation, and wellbeing practices

Skills & Experience

• Proven experience in venue management, hospitality, guest relations, or wellbeing spaces
• Strong leadership skills with the ability to motivate and train teams
• Excellent interpersonal, communication, and problem-solving skills
• High attention to detail with the ability to multitask in a calm, grounded manner
• Strong organisational and operational management capability
• Sales confidence with a relationship-first mindset
• Deep appreciation for wellbeing, mindfulness, spirituality, or conscious experiences
• Comfortable working flexible hours including evenings and weekends
• Professional presentation and strong sense of responsibility and accountability