*Urgent* Field Application Engineer (Audio and Visual Sector) - East ($4500-$4800 + AWS ) #NJE

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technical support firm in Singapore is seeking a candidate to provide quality technical support to the Southeast Asia sales team. Responsibilities include resolving technical issues, maintaining high product quality, and training partners on product usage. Candidates should have experience in field engineering assignments and be able to handle complex technical problems efficiently. This role will also involve preparing technical documentation and participating in product demonstrations.

Qualifications

• Experience in providing technical support for engineering assignments.
• Ability to resolve sales-related technical issues efficiently.
• Proficient in installation, calibration, and troubleshooting of equipment.

Responsibilities

• Provide quality technical support to Southeast Asia sales team.
• Maintain high quality standards of company products.
• Train partners and customers on product usage.

Job description

• Provide quality technical support to the Southeast Asia sales team/Consultants, Partners and end-users, handling general to complex field engineering assignments with limited supervision throughout Southeast Asia.
• Resolve pre (if required) and post sales technical issues in a timely manner; implement interim solutions, if necessary, and escalate outstanding issues to Technical Service Manager for resolution.
• Maintain high quality standards and performance of company equipment/products in all venues. May assist with the installation, calibration, trouble shooting, commissioning and repair of equipment.
• Train partners and customer liaisons in the proper use of the company’s products, systems, tools and test equipment required for optimal performance.
• Prepare or assist in the preparation of technical documentation, reports and training material including completing Service Work Order documentation.
• Support region exhibition activities and product demonstrations.
• Any other duties and responsibilities that may be assigned by the Technical Service Manager from time to time.