Trust & Safety Specialist I MNC Tech I Contract

Peoplebank Singapore Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking a Trust and Safety Specialist for a 12-month contract in Singapore. This role involves managing safety-related cases, supporting individuals in emotional distress, and ensuring adherence to safety policies. The ideal candidate will have over 3 years of experience in crisis management or related fields, with strong skills in empathy, conflict resolution, and effective communication. Applicants should be comfortable in high-pressure situations and willing to adapt to operational needs.

Qualifications

• 3+ years of experience in crisis management or related field.
• Experience in handling emotional and complex situations.
• Strong conflict resolution and decision-making skills.

Responsibilities

• Manage safety-related cases and make good judgement calls.
• Support individuals in distress using trauma-informed approaches.
• Collaborate with internal teams to improve safety policies.
• Document incidents while maintaining confidentiality.
• Meet performance targets in a metrics-driven environment.

Skills

Crisis management

Conflict resolution

Empathy

Communication

Education

Degree in relevant field or equivalent experience

Job description

Trust and Safety Specialist - 12 Months Contract

Start Date: January 2026

This role focuses on keeping the community safe, handling sensitive or crisis situations, and supporting people who may be distressed, emotional, or facing difficult circumstances. You’ll review cases, make careful decisions based on policies, and work closely with internal teams to resolve issues calmly, fairly, and empathetically.

What you’ll actually do day to day

• Handle safety-related cases Review and manage cases of different seriousness (including crisis situations), stay calm, de‑escalate emotions, and make good judgement calls.
• Support people in distress Communicate with individuals sensitively, using trauma‑informed approaches and best practices to help them feel heard and supported.
• Apply policies correctly Learn company safety policies deeply and apply them fairly to protect the community’s best interests.
• Work with internal teams Collaborate with Safety Leads and other support teams to improve policies, tools, and processes.
• Manage emergencies Follow and communicate emergency plans clearly and compassionately when urgent situations arise.
• Document and report clearly Summarise incidents, keep stakeholders informed, and ensure everything is properly recorded while maintaining strict confidentiality.
• Meet performance targets Work in a metrics‑driven environment where quality, accuracy, and timeliness matter.
• Be flexible with schedule May need to adjust working hours based on operational needs.

What kind of person they’re looking for

• Someone with 3+ years of experience (or a degree + relevant experience)
• Backgrounds that fit well:
  • Crisis management or mediation
  • Social work, psychology, advocacy
  • Emergency services or humanitarian work
  • E-commerce support dealing with sensitive cases
• Comfortable handling emotional, complex, or high‑pressure situations
• Calm, empathetic, and emotionally intelligent
• Strong at conflict resolution, communication, and decision‑making
• Able to juggle multiple cases and priorities
• Open to learning new tools and systems

How to Apply

Interested applicants, please click on the “Apply Now” to submit your updated resume.

Please note: Due to the anticipated high volume of applications, only shortlisted candidates will be contacted. All information provided will be treated with strict confidentiality and used solely for recruitment purposes.