Travel Operations & Booking Specialist

CHARTERED ASIA AVIATION PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading travel operations firm located in Singapore is seeking an Operations Executive to coordinate daily logistics and enhance customer experiences. The role involves managing reservations, addressing feedback, and liaising with vendors. Candidates should exhibit multitasking abilities and have experience in the travel sector, e-commerce, or operations. Proficiency in travel technology and MS Office is essential for driving improvements and ensuring compliance with guidelines. Competitive compensation and a dynamic work environment await the right candidate.

Qualifications

• Strong multitasking and problem-solving skills are essential.
• Detail-oriented with a focus on high accuracy required.
• Ability to work under pressure and meet tight deadlines.

Responsibilities

• Manage reservations, flight/accommodation bookings, and tour arrangements.
• Address customer feedback and resolve disputes to ensure satisfaction.
• Liaise with hotels, airlines, and local operators to manage vendor performance.
• Work with sales and overseas agents to ensure smooth operational delivery.
• Prepare performance reports and provide insights for improvements.
• Identify gaps in processes and propose tech solutions.
• Ensure compliance with regulations and safety guidelines.

Skills

Multitasking

Problem-solving

Communication skills

Detail-oriented

Ability to work under pressure

Education

Experience in travel, e-commerce, or operations

Tools

GDS

Booking systems

MS Office

Job description

A leading travel operations firm located in Singapore is seeking an Operations Executive to coordinate daily logistics and enhance customer experiences. The role involves managing reservations, addressing feedback, and liaising with vendors. Candidates should exhibit multitasking abilities and have experience in the travel sector, e-commerce, or operations. Proficiency in travel technology and MS Office is essential for driving improvements and ensuring compliance with guidelines. Competitive compensation and a dynamic work environment await the right candidate.