Transport Operation Executive (CVT-2024-07-01)

Bok Seng Logistics Pte Ltd; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A logistics company in Singapore is seeking a Transport Operation Executive to manage customer job requests and ensure timely operation completion. The ideal candidate possesses a Class 3 Driving License, has strong communication skills, and can work independently in a fast-paced environment. Responsibilities include job documentation, pre-job coordination, and customer service. Working conditions are 5.25 days a week with potential site presence.

Qualifications

• Possess Class 3 Driving License.
• Competent in Conventional Operations.
• Self-motivated and able to work independently.

Responsibilities

• Manage customer job requests proactively.
• Confirm jobs in the database and prepare documentation.
• Provide excellent customer service.

Skills

Excellent time management

Strong communication skills

Proactive problem-solving

Customer service orientation

Job description

Job Purpose

Responsibilities include working closely with Operations Manager to prepare comprehensive action plans on resources and timeframes for jobs. You will perform various coordinating tasks, like scheduling and along with administrative duties to maintain documentations. To succeed in this role, you should have excellent time management and communication skills, as you’ll collaborate with clients and internal teams to deliver results on deadlines. Ultimately, a Transport Operation Executive’s duties are to ensure that all jobs are completed timely and meet with quality standards.

Duties and Responsibilities

• Manage customers job requests with proactive solution based approach.
• Confirm jobs into job database and prepare complete documentation.
• Facilitate pre-job coordination with operations executives/controllers.
• Provide excellent customer service.
• To follow-up on issues during job execution which require multi-liaisons with stakeholders.
• To ensure proactive email communication among stakeholders in view to confirm document proof of job instructions and agreements.
• Provide real-time updates on job progress and provide POD copy at the earliest.
• Address effectively admin/operational issues and adherence to SOPs.
• To ensure pre-job and post-job documentation are in order to ensure smooth billing workflow.
• Provide statistical data when required.
• Any other activities as assigned by Assistant Manager & Operations Manager, Conventional Operations.

Qualifications and Requirements

• Possess Class 3 Driving License
• Competent & proficient knowledge over Conventional Operations.
• Self motivated with excellent interpersonal and communication skills.
• Able to work independently and under pressure to meet datelines and schedules.
• To be able to work in fast paced environment and a team player.
• Good interpersonal skills, team player and with good customer service.
• Good experience in order acceptance and providing multi-option solutions.
• Friendly and adaptive nature, service orientated and tactful in customer communications.

Working Conditions

• 5.25 Working days per week
• Be present at project site as and when required