Train Service Controller, TEL

SMRT TEL PTE. LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading transport service provider in Singapore is seeking a Train Service Controller to ensure safe and efficient train operations. The ideal candidate will monitor train services, coordinate responses during incidents, and oversee station operations. Candidates should possess a Diploma in Engineering or equivalent and be able to work rotating shifts. Strong decision-making skills in high-pressure environments are essential. Join a dedicated team that serves millions of commuters daily.

Qualifications

• Diploma in Engineering or equivalent qualification required.
• Must be able to perform rotating shift work, including weekends and holidays.
• Experience in Operations Control Room environment is advantageous.

Responsibilities

• Monitor and control train operational activities for safety and efficiency.
• Make service adjustments based on passenger needs.
• Coordinate with Operations and Maintenance staff during incidents.
• Ensure all station equipment is functional before service begins.
• Assist in information dissemination to affected passengers.

Skills

Computer-based control systems

Independent work

Team collaboration

Strategic thinking

Crisis management

Education

Diploma in Engineering or equivalent

Job description

Company description

SMRT Trains Ltd was incorporated in 1987 and operates Singapore's first mass rapid transit system. Today, we manage and operate train services on the North-South Line, East-West Line, the Circle Line, the Thomson-East Coast Line, and the Bukit Panjang Light Rail Transit. With over 5,000 employees, more than 250 trains, and 141 km of rail tracks across 108 stations, we serve millions of commuters daily.

Job description

Job Purpose

Reporting to the Chief Controller, Operations Control Centre (OCC), the Train Service Controller (TSC) will perform various duties in the OCC to ensure safe and efficient train operations.

Responsibilities

• Monitor and control train operational activities to ensure that safe, efficient, and reliable train services are provided at all times.
• Regulate and monitor train services closely in accordance with train timetable.
• Make logical decisions and cater necessary service adjustment to meet passenger needs.
• Coordinate and mobilise relevant Operations and Maintenance staff to deal with failure or unexpected events in an expeditious and safe manner.
• Monitor and oversee daily station opening and ensures that all station equipment are functional before the start of revenue service.
• Assists Chief Controller in information dissemination to passengers that are affected by rail incidents at the stations.
• Inform relevant maintenance staff on equipment faults so that recovery actions can be taken.
• Manage and control all work possessions and track access according to prescribed rules and procedures.
• Assist premise owners to facilitate access rights of TEL premises for authorised external personnel (e.g. contractors).

Qualifications & Work Experience

• Diploma in Engineering or equivalent.
• Able to perform rotating shift work including working on weekends and public holidays.
• Familiar with Operations Control Room environment will be an added advantage.
• This is a non-executive position.

Skills

• Able to operate computer-based control systems.
• Able to work independently as well as in a team environment with individuals of diverse background.
• Positive, open-minded, meticulous and alert.
• Highly motivated and ability to work under pressure and handle stress.
• Able to think strategically and analyse systematically to make sound and safe decisions.
• Ability to handle emergency situation in a calm and swift manner.