Tour Consultant

WTS TRAVEL & TOURS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A travel and tours agency in Singapore is seeking a Tour Consultant to assist clients with their travel planning and booking needs. This role involves conducting research, booking various travel arrangements, and crafting tailored itineraries. The ideal candidate will have excellent communication skills in English and Mandarin, a degree or diploma in travel and tourism, and experience with computer reservation systems. A supportive work environment and competitive package are offered.

Qualifications

• Preferable certification or training in travel planning.
• Proficient in computer reservation systems like Sabre, Amadeus or Galileo.
• Excellent communication skills in English and Mandarin.

Responsibilities

• Conduct research on travel options.
• Book various travel arrangements.
• Craft customised itineraries based on client preferences.

Skills

Excellent Communication Skills

Strong Attention To Detail

Ability To Work Independently

Ticketing

Travel Arrangements

Exceptional Customer Service

Transportation

Travel Planning

Sabre

Excel

Restaurant Booking

Excel

Sabre

Hospitality

Education

Degree or diploma in travel and tourism

Tools

Computer reservation systems (CRS)

Job description

Job Overview

As a Tour Consultant, your primary role is to assist clients in planning and booking their travel arrangements. This includes offering advice and recommendations on destinations, transportation, accommodations, attractions and activities based on the preferences and budget of clients.

Work hours: 11:00 AM to 9:00 PM, 5 days a week. Work location: Retail outlets (Suntec City Mall, Lot One Shopping Mall, Causeway Point, Downtown East, Jurong Point, Tampines Hub). Competitive remuneration package. Supportive & collaborative work environment.

Responsibilities

• Conduct research on travel options including destinations, transportation, accommodations, tours and attractions.
• Book various travel arrangements such as tours, flights, cruises, coaches, rental cars and accommodations.
• Provide guidance to clients on travel‑related matters such as visas, insurance, and health requirements.
• Craft customised itineraries based on client preferences and budget constraints.
• Make reservations for restaurants, tours and other activities.
• Deliver exceptional customer service by promptly addressing client inquiries and concerns.
• Manage and maintain client files and travel documents efficiently.
• Stay updated with industry trends, promotions and new travel products.

Requirements

• Preferable certification or training in travel planning, such as a degree or diploma in travel and tourism, or relevant work experience.
• Proficient in computer reservation systems (CRS) like Sabre, Amadeus or Galileo.
• Familiarity with travel‑related software applications and tools.
• Excellent communication skills in both verbal and written English and Mandarin.
• Strong attention to detail and organisational abilities.
• Capable of thriving in a fast‑paced environment and managing multiple tasks simultaneously.
• Flexibility to work retail hours including weekends and public holidays.
• Willingness to lead overseas tours as a tour leader.
• Ability to work independently as well as part of a team.

Physical Demands

This position may involve extended periods of sitting or standing along with occasional light lifting and carrying of travel documents or other materials.

Work Environment

The primary work environment is an office setting with regular participation in travel events, tour leading and familiarisation trips as well as occasional involvement in industry events.

Contact

If you are a motivated individual with a passion for travel, possess excellent communication skills and enjoy engaging with customers, we want to hear from you!
Kindly email your updated resume to [e-mail].

Note: ONLY shortlisted candidates will be contacted for further selection processes.

Key Skills

• Excellent Communication Skills
• Written English
• Strong Attention To Detail
• Restaurant Booking
• Ability To Work Independently
• Ticketing
• Travel Arrangements
• Cruises
• Exceptional Customer Service
• Transportation
• Excel
• Travel Planning
• Customer Service
• Sabre
• Hospitality