Technology Support II, Stratus Platform

JPMorgan Chase & Co.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading global financial services firm is seeking a Technology Support II in Singapore. You will be part of an agile team, focusing on software solutions and troubleshooting within the Banking and Financial services sector. Candidates should have a relevant Bachelor's degree, and at least 2 years of application support experience, alongside coding skills in languages such as COBOL and C++. Exposure to agile methodologies and the Software Development Life Cycle is essential. This role offers an opportunity to contribute to innovative technology products in a diverse environment.

Qualifications

• Minimum of 2 years of application support in the Banking and Financial services industry.
• Experience with application development and operational stability.
• Hands-on experience with SQL and debugging code.

Responsibilities

• Execute standard software solutions and troubleshoot technical issues.
• Gather and analyze data to inform secure application development.
• Contribute to a culture of diversity, equity, inclusion, and respect.

Skills

Coding in one or more programming languages

Technical troubleshooting

Data analysis

Agile methodologies

Education

Bachelor’s degree in Computer Science/Information Systems/Engineering

Tools

Status/HP NonStop platform

SQL

Geneos

Splunk

Job description

You’re ready to gain the skills and experience needed to grow within your role and advance your career — and we have the perfect software engineering opportunity for you.

As a Technology Support II at JPMorgan Chase within the Commercial & Investment Banking - Payments Technology, you are part of an agile team that works to enhance, design, and deliver the software components of the firm’s state-of-the-art technology products in a secure, stable, and scalable way. As an emerging member of a software engineering team, you execute software solutions through the design, development, and technical troubleshooting of multiple components within a technical product, application, or system, while gaining the skills and experience needed to grow within your role.

Job responsibilities

• Executes standard software solutions, design, development, and technical troubleshooting
• Writes secure and high-quality code using the syntax of at least one programming language with limited guidance
• Designs, develops, codes, and troubleshoots with consideration of upstream and downstream systems and technical implications
• Applies knowledge of tools within the Software Development Life Cycle toolchain to improve the value realized by automation
• Applies technical troubleshooting to break down solutions and solve technical problems of basic complexity
• Gathers, analyzes, and draws conclusions from large, diverse data sets to identify problems and contribute to decision-making in service of secure, stable application development
• Learns and applies system processes, methodologies, and skills for the development of secure, stable code and systems
• Adds to team culture of diversity, equity, inclusion, and respect

Required qualifications, capabilities, and skills

• Bachelor’s degree in Computer Science/Information Systems/Engineering or related disciplines
• At least 2 years of application support / production management work experience in the Banking and Financial services industry
• Experience with Status/HP NonStop platform (GUARDIAN / OSS, COBOL, C, C++,)
• Hands-on Stratus/NonStop X Systems development, using Tools and Languages such as TAL, TACL, Tandem COBOL, TANDEM C++, ENSCRIBE, ENFORM, Stratus pathway, Stratus internal messaging system, FUP, BATCHCOM, SQLCI, Host security module, ISO8583 messaging
• Hands-on practical experience in system design, application development, testing, and operational stability
• Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages
• Demonstrable ability to code in one or more languages
• Experience across the whole Software Development Life Cycle
• Exposure to agile methodologies such as CI/CD, Application Resiliency, and Security
• Emerging knowledge of software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)

Preferred qualifications, capabilities, and skills

• Exposure to software project lifecycle is a plus
• Experience leveraging Geneos and other monitoring tools such as Splunk, Netcool, Control M and Dynatrace with an analytical mindset to drive identification of patterns/trends to predict problematic situations
• Good communication skills, both verbal and written, with the ability to clearly convey technical information and lead large conference calls
• Strong interpersonal skill that foster collaboration and leverage social skills to influence the conversation direction
• Production experience with SQL is preferred, along with proven experience in Problem Management and Change Management best practices
• Ability to execute and deliver on a multitude of concurrent initiatives in a dynamic environment, working independently as a self-starter and within a team, while handling multiple tasks simultaneously
• Domain knowledge or working experience in cards issuing and / or merchant acquiring would be a plus