TECHNICIAN

OCEANDA HR PTE. LTD.; Singapore; On-site; SGD 40,000 - 55,000; Full time

Job summary

A local mobile repair company in Singapore is seeking a skilled technician to diagnose, troubleshoot, and repair mobile devices. The ideal candidate will have excellent customer service skills and the ability to multi-task effectively. Responsibilities include repairing devices, managing customer inquiries, and maintaining inventory systems. Prior experience in device repair and strong communication skills are essential for this role.

Qualifications

• Excellent knowledge of customer service best practices.
• Ability to repair various mobile devices.
• Effective communication skills, both verbal and written.
• Organizational skills and attention to detail.

Responsibilities

• Diagnose, troubleshoot and repair mobile devices.
• Quality control and testing of repaired devices.
• Interact positively with customers in-store and over the phone.
• Maintain and use repair tools and POS system.

Skills

Customer service

Repair mobile devices

Multi-tasking

Problem analysis

Attention to detail

Job description

Responsibilities:

• Diagnose, troubleshoot and repair mobile devices;

• Quality control and testing of repaired devices to ensure full functionality. Resolve/manage customer inquiries;

• Able to interact positively with customers at the storefront and over the phone;

• Ability to multi-task between repairs and customer service;

• Other related duties as required;

• Maintain and use repair tools and equipment. Including software and in-store POS system to track repair tickets and inventory;

• Strategically plan the order of operations to ensure a successful repair;

• Provide estimates and quotes;

• Glass only replacement on Samsung and iPads;

• Microscopic Board work; component replacement Hand-solder SMT components,

• remove and replace thru-hole comp without board damage,

• solder wires and cables,

• Diagnosis, troubleshoot and repair mobile devices;

• identify assembly and documents issues;

• Repair logic board issues from water damage.

Requirements:

• Excellent knowledge of customer service best practice with previous experience;

• Ability to repair a variety of mobile devices (i.e., iPhone, Samsung, LG, Motorola, Sony, Huawei and OnePlus phone, and iPads.);

• Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing;

• Knowledge of mobile devices including manufacturers, operating systems, and network service providers;

• Willing to work flexibly and with enthusiasm;

• Excellent organizational skills;

• Good attention to detail and ability to show initiative;

• Ability to demonstrate practical troubleshooting and problem analysis techniques;

• Ability to plan and prioritize your workload without supervision