Technical Systems Engineer

DEVICE ELECTRONICS PTE LTD; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading electronics firm in Singapore seeks candidates for a role involving technical training, sales support, and customer assistance. The responsibilities include conducting training sessions on Network Cabling Solutions, assisting the sales team with technical support, and providing on-site troubleshooting. Ideal candidates should have strong communication skills and the ability to engage with customers effectively. This position offers an opportunity to work in a dynamic environment in the electronics sector.

Responsibilities

• Provide technical trainings and workshops on Network Cabling Solutions.
• Assist the Sales Team with technical requests and product specifications.
• Conduct presentations and briefings for customers.
• Provide technical support to security system integrators.

Job description

Responsibilities

Technical Training and Support

• Provide technical trainings and workshops for end-users and partners on Network Cabling Solutions.
• Answer queries and provide technical support to colleagues and customers.

Product Specifications and Sales Support

• Prepare and review product specifications for customers, ensuring compliance with network requirements.
• Assist the Sales Team in promoting and specifying Network Cabling & DC solutions to customers.
• Assist the Sales Team with technical requests, such as product demonstrations, technical data sheets, and sample boards.

Customer Assistance and Demonstrations

• Assist customers with their requests, including product demonstrations, technical data sheets, sample boards, and on-site troubleshooting for cabling faults.
• Conduct presentations and briefings for customers at the Supplier's Experience Centre.
• Liaise with Supplier and customers for Supplier Certification Training and provide support during the training.
• Provide support for sample requests and Return Materials Authorization (RMA) with Supplier.
• Provide technical support and solutions to security system integrators (SIs) and consultants involved in low-voltage, ICT, and structured cabling projects.
• Engage with consultants during the design and specification phase to position the company’s solutions.

Competitive Analysis and Evaluation

• Compare and understand the features, benefits, and differentiation of Supplier's products compared to competitors' products.
• Evaluate vendors' products and make recommendations based on applicable codes, standards, and best practices.