Technical Service Team Lead (CCTV)

RN CARE PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A security services company in Singapore is seeking a Service Manager to oversee maintenance workflows and client interactions. The successful candidate will lead a team, manage client expectations, and ensure timely service deliveries. Ideal candidates should have a Nitec or diploma in Electrical/Electronic Engineering and at least 3 years of experience in security systems.

Qualifications

• Minimum 3 years of working experience in security systems.
• Hands-on experience in system configuration and programming is preferred.

Responsibilities

• Oversee service and maintenance workflow.
• Lead a team and manage client interactions.
• Ensure timely delivery of maintenance commitments.

Skills

Electrical/Electronic Engineering knowledge

Client relationship management

Team leadership

Education

Nitec or diploma in Electrical/Electronic Engineering

Job description

Overview

Job Description:

Responsibilities

• In Charge of overseeing the whole process of service cum maintenance workflow
• Responsible for the front line contact with client representatives on all service and maintenance related issues
• In charge of leading a team of service team members
• Responsible for preparing service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics
• Taking charge of determine new, creative ways to employ teams on service deliveries and distribute responsibilities
• In Charge of managing day-to-day client interactions and expectations for optimal results
• Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships
• Possess a knowledge base of each client\'s business, organization and objectives
• Be responsible for operationally managing multiple aspects of the team.
• Ensure smooth progress and timely delivery and completion of maintenance commitments to clients
• Perform a wide variety of technical and non-technical tasks

Qualifications

• Min Nitec or diploma in Electrical/Electronic Engineering
• Min 3 years working experience in security systems such as Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems and CCTV systems
• Hands-on experience in security system configuration, application programming and integration with third-party systems will be an advantage

To submit your application, please apply online to [e-mail] or call [phone] for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900