Technical Service Admin & Scheduling Coordinator

PDS INTERNATIONAL PTE LTD; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job description

Job Responsibilities:

• Assist with order processing and update order records.
• Cover reception duties when needed.
• Track incoming and outgoing work orders.
• Handle record-keeping, filing, and other admin tasks as needed.
• Prepare and issue training certificates.
• Prepare calibration certifications and stickers for equipment calibration.
• Respond to sales quotations or inquiries and follow up.
• Ensure Service Centre personnel compliance in stock taking and housekeeping schedules.
• Coordinate daily service/technical schedules for efficiency.
• Update the customer equipment database and send service reminders.
• Maintain the database of technical staff’s training certifications.
• Manage customer inquiries, orders, and requests for quotes.
• Collaborate with CS and Sales departments on inventory and logistics.
• Ensure timely completion of administrative and customer service tasks.
• Perform various administrative duties, including email correspondence and filing.
• Undertake any other assigned tasks.