Technical Associate (Customer Service)

MAKINO ASIA PTE LTD; Singapore; On-site; SGD 35,000 - 50,000; Full time

Job summary

A leading engineering firm in Singapore is seeking a Service Engineer to oversee the installation and troubleshooting of CNC machines. The ideal candidate will have a diploma in Mechanical/Mechatronics Engineering and at least 2 years of experience in the field. Responsibilities include providing technical support, maintaining customer relationships, and ensuring compliance with safety standards. Willingness to travel for projects and client support is essential.

Qualifications

• Minimum Diploma in Mechanical / Mechatronics Engineering or related field.
• At least 2 years experience in the related field as Service Engineer.
• Strong electrical troubleshooting experience is an added advantage.

Responsibilities

• Provide installation and commissioning of machining centres or EDM machines.
• Conduct pre-installation assistance and post-installation checks.
• Provide field service support and troubleshooting.
• Respond to customer complaints and perform service support.
• Prepare service reports and maintain documentation.

Skills

Electrical troubleshooting

Customer relationship management

Time management

Interpersonal skills

Communication skills

Education

Diploma in Mechanical / Mechatronics Engineering

Tools

MS Office

Job description

Key Responsibilities

• Provide Installation and commissioning of machining centres or EDM machines with complexity at customer site.
• Conduct pre-installation assistance to customer as well as post installation visit and check up.
• Provide field service support and troubleshooting to the machines for local & overseas customers
• Responds to customer complaints and Perform scheduled and un-scheduled service support.
• Diligent attention to details and ability in analyzing the critical issues (Electrical & Mechanical).
• Prepare complete service reports and details on daily service job and customer correspondence
• Educate customers on basic maintenance & technical support of machine tool for customer's benefits
• Properly document, label, and return all defective parts resulting from service and repair
• Ensure all tools & equipments used are calibrated in good working order to Makino Standards.
• Ensure all tools and equipment provided is kept safe, and secure.
• Update service reports on all activities carried out on site into the system and ensure to complete all required documentation including the expense report, in a timely manner
• Comply with all safety policies, practices and procedures at all times. Develop and maintain safe habits and practices with regard to safety requirements on site.
• Provide technical support to other Field Service engineers in the field.
• Develop and maintain relationship with customers
• Follow the workplace safety and health system, safe work procedures or safety rules implemented at the workplace.

Job Requirements

• Minimum Diploma in Mechanical / Mechatronics Engineering or related field.
• At least 2 years experience in the related field as Service Engineer preferably in the installation & service of CNC machines.
• Strong electrical trouble shooting experience is an added advantage
• Good in MS Office and general computer knowledge
• Passion on Field Service
• Good Communication & Interpersonal skills
• Strong time management skill
• Ability to travel to clients on standby weekends / night
• Able to travel from time to time for project & regional support, and willing to travel overseas.