Technical Account Manager

R&G BUSINESS SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A client-focused business solutions provider in Singapore is seeking a Technical Account Manager. In this high-impact role, you will utilize your technical expertise to foster strong client relationships and manage projects from concept to launch. Responsibilities include aligning customer expectations, leading investigations, and representing the business at key events. The ideal candidate will exhibit strong communication skills and the ability to drive continuous improvement.

Qualifications

• Strong technical expertise and experience in managing client relationships.
• Ability to drive projects from concept to launch in a fast-paced environment.
• Excellent communication and collaborative skills.

Responsibilities

• Keep teams aligned on customer expectations and standards.
• Be a key voice in technical meetings.
• Own and report KPIs, driving continuous improvement.
• Represent the business at events and conferences.
• Lead customer visits and trials.
• Coordinate NPD and packaging sign off.
• Lead investigations and resolve issues.
• Track and report quality service opportunities.
• Mentor the site Technologist.

Job description

The client is passionate about delivering excellence to their customers - and they are looking for a Technical Account Manager to join them.

This is a high-impact, customer-facing role where you'll bring your technical expertise, energy, and collaborative spirit to the forefront.

You'll be the bridge between client and our customers, building strong relationships, managing visits, and driving projects from concept to launch. Whether you're coordinating trials, solving challenges, or leading investigations, you'll make a real impact in a fast-paced and supportive environment.

Responsibilities

• Keep teams aligned on customer expectations, codes of practice, and standards.
• Be a key voice in technical meetings, steering customer-focused decisions.
• Own and report KPIs, driving continuous improvement.
• Represent the business at customer events, conferences, and benchmarking sessions.
• Lead customer visits, trials, and first runs with precision and professionalism.
• Coordinate NPD and Specifications, sign off packaging, and manage samples.
• Lead investigations, resolve issues, and drive corrective actions.
• Spot opportunities to boost quality and service, tracking wins across the site.
• Mentor and support the site Technologist, ensuring smooth day-to-day operations.