Team Leader

WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A hospitality management company in Singapore is seeking a dedicated individual with a strong background in hotel operations. You will be responsible for maintaining public areas and ensuring guest satisfaction by coordinating with various departments. The ideal candidate has a degree in hospitality management and at least 4 years of experience in a hotel setting, with a meticulous approach to their work.

Qualifications

• Minimum 4 years' experience in a full-service hotel or mid-range hotel.
• Commitment to work rotating shifts, including weekends and holidays.

Responsibilities

• Follow standard procedures for cleaning and maintaining public areas.
• Collaborate with departments to enhance guest satisfaction.
• Supervise pest eradication activities with attention to detail.
• Conduct regular inspections of public areas.

Skills

Team player

Attention to detail

Initiative

Education

Degree or Diploma in Hospitality Management

Job description

Responsibilities

• Follow the hotel's standard procedures for cleaning and maintaining public areas.
• Collaborate with the Front Office, Engineering, and other departments to handle guests' requests, inquiries, and complaints about accommodation, service, and billing. Ensure that these interactions are carried out effectively to enhance guest satisfaction with their stay and services.
• Work closely with the Engineering Department to address any issues or defects in the rooms and public areas promptly.
• Supervise pest eradication activities with great attention to detail.
• Conduct daily inspections of public areas and employee locker rooms.
• Coordinate with the maintenance department to establish a preventive maintenance schedule for rooms and public areas.
• Regularly spot check employees' performance, correcting any mistakes or deficiencies.
• Conduct regular training sessions to ensure that personnel follow established procedures, address any issues, provide instructions, and assign duties.
• Undertake any additional duties assigned by the GM or Executive Housekeeper (EHK) as needed.
• Participate in company's sustainability effort for the environment and being an inclusive employer

Job Requirements

• Degree or Diploma in Hospitality Management or other relevant qualification is preferred.
• Minimum 4 years’ related experience in a full-service hotel or mid-range hotel is preferred.
• A team player and takes initiative to assist other team members when required
• Commitment to work rotating shift and any day, including weekends and public holidays.
• Meticulous with strong attention to details with good follow-up.