Overview
Powering the Future with AIDA
To lead the next phase of our AI evolution, we’ve launched a new business unit AIDA – Artificial Intelligence & Data Analytics – a strategic engine driving our transformation designed to scale our AI ambitions with precision and purpose. This marks a pivotal shift in how we operate, innovate, and serve to embed intelligence into every layer of our business.
At Singtel, this is more than a technology upgrade. It’s a strategic transformation that redefines how value is created across the enterprise core— augmenting human capabilities and unlocking entirely new potential. It is a transformation journey by aligning people, platforms, and processes under one cohesive strategy. Our mission is to build AI literacy, and foster a culture where intelligence empowers people.
We welcome you to join us on a transformational journey that’s reshaping the telecommunications industry — and redefining what’s possible with AI at its core. Grow with us in a workplace that champions innovation, embraces agility, and puts human potential at the heart of everything we do.
Key Responsibilities
1. AI Sourcing Strategy Development
- Design and implement targeted sourcing strategies for AI talent, supporting the build, buy, borrow, and bridge models.
- Forge partnerships with universities, research institutes, and AI communities regionally and globally to create sustainable talent pipelines.
- Collaborate with People & Culture as well as business leaders to identify high-impact sourcing channels, including cross-border mobility, remote delivery model, workforce planning, and diversity hiring initiatives.
- Partner with business stakeholders to understand technical hiring needs, team goals, and role requirements focused on technical skill set sourcing.
- Manage the full recruitment cycle from job posting, sourcing, screening, interviewing, offer management, to onboarding support.
- Promote the company’s Employer Value Proposition (EVP) and tech culture to attract top talent
2. Proactive Role Mapping & Career Pathways
- Develop and refine AI job roles and career pathways using established frameworks and internal capability models.
- Align AI roles with business priorities in telecommunications, such as network intelligence, IT operations, customer experience automation, and emerging tech domains.
- Maintain a dynamic role inventory that reflects current and future AI capabilities, including feeder roles from data, engineering, and product functions.
3. Anticipating Emerging AI Roles
- Monitor industry trends, internal transformation programs, and technology roadmaps to forecast new AI roles relevant to telco-tech.
- Partner with AI business leaders to define and validate emerging AI roles.
4. Strategic Workforce Planning & Roadmap Alignment
- Contribute to the design and execution of the AI workforce roadmap, ensuring alignment with organizational goals, transformation timelines, and regional talent strategies.
- Support strategic workforce planning initiatives.
5. Governance, Ethics & Role Design
- Ensure AI roles and sourcing strategies comply with governance and ethical standards outlined in the AI workforce plan.
- Partner with relevant teams to define boundaries of human vs. AI accountability in job design, particularly in regulated environments like telecommunications.
Qualifications & Experience:
- Bachelor’s degree in Human Resources, Business, Technology, or related field, and IHRP certified.
- Minimum 8 years in talent strategy, workforce planning, or consulting, with at least 2 years focused on AI or emerging tech domains in the telco or tech industry.
Knowledge & Skills:
- Good understanding of AI technologies, roles, and skills frameworks relevant to telecommunications and digital platforms.
- Expertise in strategic regional/global sourcing models.
- Strong analytical, planning, and stakeholder engagement capabilities.
- Ability to translate business strategy into actionable workforce plans.