System Support Engineer

PERSOL; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment agency seeks an IT Support Specialist in Singapore. You will provide high-quality technical support to users both remotely and onsite, resolve incidents, and perform preventive maintenance. Ideal candidates will have proven experience in IT support, strong problem-solving skills, and familiarity with ITSM tools. This role offers the opportunity to contribute to seamless IT operations and collaborate with various teams in a global environment. Shortlisted candidates will be notified.

Qualifications

• Proven experience in IT support or a similar role.
• Ability to work independently and as part of a team.
• Strong documentation skills are crucial.

Responsibilities

• Provide remote and desk-side support for end users.
• Perform preventive maintenance and system pre-checks.
• Act as the primary owner of assigned support cases.

Skills

IT support experience

Problem-solving skills

Customer service orientation

Familiarity with ITSM tools

Understanding of ITIL processes

Strong communication skills

Job description

We are seeking a proactive and skilled IT Support Specialist to provide high-quality technical support to end users, both remotely and onsite. This role involves incident resolution, request fulfillment, preventive maintenance, and collaboration with cross-functional teams to ensure seamless IT operations.

Key Responsibilities

• Provide remote and desk-side support for end users, ensuring timely resolution of incidents and service requests.
• Perform preventive maintenance and system pre-checks to minimize disruptions.
• Act as the primary owner of assigned support cases, ensuring accurate prioritization and escalation when necessary.
• Communicate effectively with users during operational disturbances and provide clear guidance.
• Contribute to knowledge management by documenting known issues and workarounds.
• Support 2nd and 3rd line teams in problem identification and resolution.
• Ensure compliance with information security policies and procedures.

Qualifications & Skills

• Proven experience in IT support or a similar role.
• Strong problem-solving skills and customer service orientation.
• Familiarity with ITSM tools and knowledge management systems. Understanding of ITIL processes and security best practices.
• Experience working in a global IT environment. Ability to work independently and in a team.
• Strong communication and documentation skills.

Interested candidates are encouraged to apply now.

We regret that only shortlisted candidates will be notified.