System Engineer (Redhat Linux)

THE HACENS TALENT PTE. LTD.; Singapore; On-site; SGD 40,000 - 65,000; Full time

Job summary

A technology solutions provider in Singapore is seeking a skilled System Engineer to maintain and ensure the stability of Linux systems across multiple customer environments. The role includes 24x7 standby availability, troubleshooting complex system issues, and documenting maintenance activities. Ideal candidates should have a Bachelor's in Computer Science and a minimum of 1 year of experience, with proficiency in Red Hat Linux. Excellent communication and problem-solving skills are essential for this customer-facing position.

Qualifications

• Minimum of 1 years of experience as a System Engineer.
• Focus on maintenance of Red Hat Linux and Windows environments.

Responsibilities

• Perform routine maintenance on Linux servers, including updates and patch management.
• Respond promptly to support calls and diagnose issues.
• Create and update documentation related to customer system configurations.

Skills

Proficient in Red Hat Enterprise Linux (RHEL)

Strong problem-solving skills

Excellent communication skills

Customer service abilities

Education

Bachelor's degree in Computer Science or related field

Tools

Backup solutions

Microsoft Windows Server

Job description

Job Summary

We are seeking a skilled System Engineer to provide maintenance services for our customers, with a focus on Linux systems. The engineer will be responsible for ensuring the continuous operation, stability, and security of IT infrastructure across multiple customer environments. This role requires the ability to manage and respond to the support needs of different customers as they arise, delivering high-quality service and support. The position also requires 24x7 standby availability with a duty phone, rotating on a weekly basis among team members.

Key Responsibilities

Customer System Maintenance

• Perform routine maintenance tasks on Linux (RedHat) servers for multiple customers, including updates, patch management, and system tuning.
• Verify backup processes for various customer systems before working on it, ensuring in the unfortune event, the data or system can be restored.

24x7 Standby and Incident Response

• Be available on a 24x7 standby basis with a duty phone, rotating weekly among team members.
• Respond promptly to support calls and emails from different customers, diagnosing and resolving issues to restore normal operations.
• Manage multiple customer incidents concurrently, ensuring timely and effective communication with each customer.

Troubleshooting and Support

• Provide technical support for complex system issues across multiple customer environments, collaborating with other teams as necessary.
• Maintain detailed records of customer incidents, troubleshooting steps, and resolutions for future reference and to improve service delivery.

Documentation

• Create and update documentation related to customer system configurations, maintenance procedures, and incident management.
• Ensure all maintenance activities for customers are well-documented and accessible to the team.

Required Qualifications

• Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience: Minimum of 1 years of experience as a System Engineer, with a focus on maintenance of Red Hat Linux and Windows environments, preferably in customer-facing roles.

Technical Skills

• Proficient in Red Hat Enterprise Linux (RHEL).
• Experience with backup and disaster recovery solutions.
• Understanding of networking fundamentals (e.g., TCP/IP, DNS, DHCP) and Microsoft Windows Server knowledge will be an added advantage.

Preferred Qualifications

• Certifications: Red Hat Certified Engineer (RHCE).
• Experience in a maintenance-focused role serving multiple external customers.

Soft Skills

• Strong problem-solving and analytical skills.
• Excellent communication and customer service abilities.
• Ability to work under pressure and manage critical incidents effectively.
• Detail-oriented with a commitment to maintaining high standards of system reliability.