Support Engineer

Singtel Group; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A major telecommunications firm is seeking a Cloud Engineer to support its Cloud system infrastructure. The role involves managing and provisioning both Public and Private Cloud environments, ensuring service levels are met, and providing 24x7 support. The ideal candidate will have 2-4 years of experience in IT infrastructure management and knowledge of various cloud services and virtualization technologies.

Qualifications

• Minimum 2-4 years’ experience in IT infrastructure management and cloud operations.
• Able to work under pressure and odd hours.
• Experience with various virtualization technologies.

Responsibilities

• Provide support for Cloud system infrastructure and services.
• Provision and manage Public and Private Cloud accounts.
• Monitor performance and availability of systems.

Skills

IT infrastructure management

Cloud operations

SaaS knowledge

PaaS knowledge

IaaS knowledge

Virtualization technologies

Active Directory

Network and Security

Tools

AWS

Azure

Vmware

ITSM tools

Job description

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An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…"Hello BIG Possibilities".

The role of Cloud Engineer is to provide support to the Cloud system infrastructure and services defined by the respective customers by Service Levels.

• Provisioning and de-provisioning of Public Cloud (eg. AWS / Azure) accounts for customers & Private Cloud (eg. VMware vCloud Director, NSX-V/T)
• Deploying, managing, and operating Public Cloud / Hybrid Cloud environments and/or Private Cloud Infra
• Identifying appropriate use of Public/Private Cloud and/or Hybrid Cloud operational best practices
• Estimating Public Cloud costs and identifying operational cost control mechanisms
• Keep technical documentation up to date
• Proactively keep up to date on Public Cloud services and developments
• Create (where appropriate) automation, in order to streamline provisioning and de-provisioning processes
• Manage Hybrid Cloud infrastructure (On-premise infra & Public Cloud infra) changes through change request process & provide status reports to the relevant parties.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & availability.
• Monitor the agreed service level, document & maintain the configuration of the Infrastructure; provide regular reporting to relevant parties.
• Ensure service level meets the requirement. Propose and implement action plan when required.
• Monitor Hybrid Cloud Infrastructure according to standard operations procedures.
• Support service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business.
• Conduct root cause analysis & implement pro-active measures. Monitor effectiveness of implemented measures.
• Provide systems related technical advice to customers or project teams for manageable issues.
• Adhere to security standards or best practices to avoid security breaches and reduce system vulnerability. Provide input to security audits (as required) and implement the necessary corrective/preventive actions.
• To provide 24x7 Support.

Skills for Success:

• Minimum 2-4 years’ experience in IT infrastructure management and cloud operations
• Able to work under pressure and odd hours
• Some working knowledge of cloud services: SaaS, PaaS, and IaaS
• Experience with various virtualization technologies, private and hybrid cloud environments
• Experience with Server/Virtualization (Azure/AWS Compute instances, Container Instances, Service Fabric Clusters), (Windows, Redhat, Centos), Hypervisors (Vmware), AD, DNS)
• Experience with Storage/Backup (StorSimple, Azure/AWS Backup, Azure/AWS Storage Monitor, snapshot, Azure/AWS Storage, Symantec NetBackup, Commvault, Data Domain VTL)
• Experience with Network and Security (VNet, Load Balancers, Azure Active Directory and RBAC)
• Operational Support (ITSM tools, Monitor, Advisor)