Support Analyst (L1/L2 | Digital Excellence Center | Banking)

GMP Technologies; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology company in Singapore is seeking a Support Analyst to provide Level 1 and Level 2 technical support for corporate IT applications. The ideal candidate should hold a Bachelor's degree in Computer Science and possess at least 4 years of relevant experience. Key responsibilities include incident management and collaboration with cross-functional teams. This position offers a yearly renewable contract with the possibility of permanent employment based on performance.

Qualifications

• Minimum of 4 years of experience in application support or development roles.
• Relevant industry certifications (e.g., ITIL, cybersecurity) are an advantage.
• Ability to explain technical issues to non-technical users.

Responsibilities

• Provide Level 1 and Level 2 technical support for IT applications.
• Analyze, manage, and resolve incidents, problems, and service requests.
• Collaborate with teams to troubleshoot technical issues.

Skills

Analytical skills

Problem-solving skills

English communication

Application servers knowledge

Scripting/programming languages

DevOps tools (Jenkins, JIRA)

Education

Bachelor's degree in Computer Science or related field

Tools

PowerShell

C#

Java

Jenkins

JIRA

Nexus

TFS

Job description

Support Analyst (L1/L2 | Digital Excellence Center | Banking)

Responsibilities

• Provide Level 1 and Level 2 technical and functional support for a portfolio of corporate IT and security applications.
• Communicate with end‑users via phone, chat, email, and a support ticketing system.
• Analyze, manage, and resolve incidents, problems, and service requests.
• Collaborate with cross‑functional teams to troubleshoot and resolve technical issues.
• Escalate issues to Level 3 application or infrastructure teams when necessary.
• Supervise and monitor daily and monthly job executions.
• Work closely with project, infrastructure, and production teams to fulfill user requests.
• Produce regular reports (daily, weekly, monthly) on system performance and ticket status.

Requirements

• Bachelor's degree or higher in Computer Science or a related field.
• Relevant industry certifications (e.g., ITIL, cybersecurity) are an advantage.
• Minimum of 4 years of experience in application support or development roles.
• Strong analytical and problem‑solving skills.
• Basic knowledge of:
• (i) Application servers
• (ii) Scripting/programming languages (e.g., PowerShell, C#, Java)
• (iii) IT production environments and deployment pipelines
• Experience with DevOps tools such as Jenkins, JIRA, Nexus, and TFS.
• Excellent English communication skills both written and verbal.
• Ability to explain technical issues to non‑technical users.

Nice to Have

• Experience in the financial industry or similarly regulated environments.
• Additional scripting or programming skills for automation purposes.

Additional Info

• This role is offered on a yearly renewable contract basis, with the potential for permanent employment based on performance.
• Willingness to work in shifting schedules (Asia and EMEA time zones), including weekends and on‑call shifts. (Examples: 8:45 AM to 6:30 PM or 3:30 PM to 1:00 AM.)

Application

To apply, please visit www.gmprecruit.com and search for Job Reference: L34X3598.

To learn more about this opportunity, please contact Yingying at [e-mail].

We regret that only shortlisted candidates will be notified.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltds PDPA and e2is PDPA.