SUPERVISOR

RMR INTERNATIONAL PRIVATE LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A retail company in Singapore is looking for a Store Manager to oversee daily operations of the food and provision store. The ideal candidate will manage staff, ensure high customer service standards, maintain hygiene, and control inventory. Successful applicants should have relevant experience in retail and possess strong leadership skills. This role requires working shifts, including weekends and public holidays, to ensure smooth operations.

Qualifications

• Experience in retail/supermarket/mini-mart/provision shop preferred.
• Basic knowledge of food handling and hygiene.
• Able to work shifts, weekends, and public holidays.

Responsibilities

• Supervise day-to-day running of the shop/mini-mart.
• Handle customer enquiries, feedback, and complaints.
• Check incoming deliveries and verify quantity and quality of goods.
• Ensure proper handling, storage, and display of food items.
• Prepare staff duty roster and manage attendance/overtime.
• Submit daily/week reports to management.

Skills

Strong supervision and leadership skills

Good communication and customer service

Basic computer skills and POS/cashier system knowledge

Ability to work under pressure during peak hours

Honest, responsible, and well-organised

Education

GCE O-Level / Higher Secondary / Diploma or equivalent

Job description

Job Purpose

To oversee daily operations of the food and provision store, ensure smooth customer service, proper stock control, hygiene, and supervise staff to meet sales and service standards.

Key Responsibilities

1. Store Operations
   • Supervise day-to-day running of the shop/mini-mart.
   • Open and close the store as per schedule, including cash handling.
   • Ensure shelves are well stocked, clean, and correctly labeled with prices.
   • Monitor expiry dates and remove damaged/expired products.
2. Staff Supervision
   • Assign daily duties to sales staff and cashiers.
   • Train new staff on product knowledge, customer service, and safety.
   • Monitor staff performance and discipline, report issues to management.
   • Prepare staff duty roster and manage attendance/overtime.
3. Customer Service
   • Handle customer enquiries, feedback, and complaints politely and efficiently.
   • Ensure customers receive prompt service at counters and cashier points.
   • Promote sales, upsell products, and support store promotions.
4. Inventory & Stock Control
   • Check incoming deliveries and verify quantity and quality of goods.
   • Maintain accurate stock records and report low stock to management.
   • Help in stock taking and update inventory system/stock sheets.
5. Hygiene & Safety
   • Ensure proper handling, storage, and display of food items (dry, chilled, frozen).
   • Maintain cleanliness of store, chiller, freezer, and storage areas.
   • Ensure compliance with food safety, hygiene and company SOPs.
6. Cash & Reports
   • Supervise cashiers and ensure accurate billing.
   • Check daily sales reports and cash reconciliation.
   • Submit daily / weekly reports to management as required.

Requirements

• GCE O-Level / Higher Secondary / Diploma or equivalent (flexible based on company).
• Experience in retail / supermarket / mini-mart / provision shop preferred.
• Basic knowledge of food handling and hygiene.
• Able to work shifts, weekends, and public holidays.

Skills & Competencies

• Strong supervision and leadership skills.
• Good communication and customer service.
• Basic computer skills and POS/cashier system knowledge.
• Ability to work under pressure during peak hours.
• Honest, responsible, and well-organised.