Student Experience & Enrollment Lead

Firstcom Academy Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An educational institution in Singapore is seeking a Student Services Executive to manage student inquiries and assist with administrative tasks. The successful candidate will be the primary contact for students, ensuring a smooth enrolment process and addressing inquiries with professionalism. Candidates should have at least one year of customer service experience and excellent communication skills. The role is full-time with performance bonuses and various benefits, operating in a dynamic environment.

Benefits

Performance bonuses

Medical and Dental Benefits

Annual Leave

Qualifications

• Minimum one year of experience in customer service, telemarketing or related role.
• Good communication and interpersonal skills with excellent command of written and spoken language.
• Ability to work independently and as part of a team.
• Adaptable to a fast-paced and changing environment.

Responsibilities

• Liaise with learners, trainers and related departments to ensure programmes run smoothly.
• Provide support for learners and companies through telephone, emails and walk-ins.
• Ensure smooth daily operational activities.
• Assist in classroom facilitation.
• Preparation of course materials.
• Conduct administrative work including attendance and evaluation.
• Monitor and schedule all trainings to ensure compliance.
• Assist in the company’s continuous improvements.

Skills

Customer service experience

Communication skills

Interpersonal skills

MS Office proficiency

Adaptability

Job description

An educational institution in Singapore is seeking a Student Services Executive to manage student inquiries and assist with administrative tasks. The successful candidate will be the primary contact for students, ensuring a smooth enrolment process and addressing inquiries with professionalism. Candidates should have at least one year of customer service experience and excellent communication skills. The role is full-time with performance bonuses and various benefits, operating in a dynamic environment.