Strategic IT Change & Governance Leader

Singtel; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

A leading telecommunications company in Singapore is seeking an Associate Director for IT Governance. The role encompasses developing frameworks to align IT operations with business objectives, overseeing change management processes, and promoting continuous improvement. Candidates should possess a Bachelor's degree in IT or related fields, an ITIL Foundation V4 certification, and over 8 years of experience in IT Governance or Service Management roles. A strong background in ITIL frameworks and skills in communication and leadership are essential for success in this position.

Qualifications

• Minimum 8 years of experience in IT Governance or Service Management roles.
• Experience leading off-shore teams.
• Excellent interpersonal and communication skills.

Responsibilities

• Develop and maintain IT governance frameworks, standards, and delivery methodologies.
• Lead the Change Management team and CAB operations.
• Establish quality benchmarks and validation practices across IT services.

Skills

ITIL frameworks

Interpersonal skills

Communication skills

Leadership

ServiceNow ITSM

Negotiation skills

Analytical skills

Education

Bachelor Degree in IT, Computer Science or related field

ITIL Foundation V4

Tools

ServiceNow

Job description

A leading telecommunications company in Singapore is seeking an Associate Director for IT Governance. The role encompasses developing frameworks to align IT operations with business objectives, overseeing change management processes, and promoting continuous improvement. Candidates should possess a Bachelor's degree in IT or related fields, an ITIL Foundation V4 certification, and over 8 years of experience in IT Governance or Service Management roles. A strong background in ITIL frameworks and skills in communication and leadership are essential for success in this position.