Store Manager (GIVENCHY)

LVMH; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A luxury fashion brand in Singapore is seeking a Store Manager to oversee retail operations and lead a high-performing team. The role requires extensive retail management experience, a strong track record in driving sales, and the ability to cultivate client relationships. The ideal candidate will have excellent leadership skills and a keen understanding of the luxury market. This position offers an opportunity to work in a dynamic environment focused on achieving operational excellence and customer satisfaction.

Qualifications

• Minimum 5–7 years of retail management experience, preferably in luxury fashion.
• Proven track record in driving sales performance and managing teams.
• Experience in cultivating long-term relationships with high-net-worth individuals.

Responsibilities

• Lead and manage the retail team to achieve operational excellence.
• Achieve and exceed sales targets and KPIs.
• Cultivate relationships with clients to ensure brand loyalty.

Skills

Retail management experience

Sales performance

Clienteling

Team management

Analytical skills

Job description

Partnering with the Brand Director, the Store Manager is responsible for assisting with the management of the retail team and store operations, ensuring the highest level of customer service throughout the store in line with Givenchy’s expectations:

Lead the retail team with to achieve and maintain operational excellence through efficient execution of store operational needs, maximizing profitability

Coach, manage and lead the retail team to provide the best client experience aligning with management and company’s directions and strategies

Ensure policies and procedures are followed to achieve maximum results

Sales and Business Development

Achieve and exceed sales targets and KPIs

Propose and implement strategic sales plans to drive revenue growth, ensuring alignment with brand objectives e.g. promote client centric initiatives to increase conversion

Strong commercial mindset and proper cost control to maximize sale profits, minimizing stock losses

Analyze sales data and identify trends to optimize business performance.

Monitor competitor activities and market trends to identify opportunities.

Ensure balance between customer experience, financial targets, talent development/retention and operational efficiencies

Customer Experience

Be the Brand Ambassador; maintaining a strong floor presence to ensure each client experience is in line with Givenchy standards of excellence

Cultivate and nurture relationships with clients, ensuring long-term brand loyalty

Collaborate with the marketing/clienteling team to implement effective promotional initiatives, events, and campaigns

Execute and communicate CRM strategy to the retail team to ensure the client-telling process is properly executed in the store in accordance with the company guidelines and business strategies

Implement customer service initiatives to enhance the customer experience.

Compute and analyze reports with necessary tools to access customer service delivery (i.e. Mystery Shop, CRM Reports)

Address and resolve customer complaints and issues promptly and professionally

Ensure the delivery of exceptional customer service that aligns with the brand's luxury standards.

Leadership and Team Management

Lead, inspire, and mentor the retail team, fostering a culture of excellence, passion, and develop a high performing team of sales associates.

Ensure all new hires are properly onboarded and given all essential training

Set clear expectations, coach and conduct performance evaluations with sales associates individually and on the sales floor, motivating team to meet defined targets

Recommend relevant training for retail to build service, selling and product knowledge skills

Establish and monitor performance metrics for the retail team, providing constructive feedback and regular performance review and coaching to achieve individual and team goals

Foster a positive and collaborative work environment.

Store Operations

Ensure operational excellence in all facets of store management, including inventory management, visual merchandising, and store maintenance

Manage the compliance of retail team with established Company policies and standards, such as safekeeping of Company funds and property, human resources practices, merchandise handling, security, sales and record-keeping procedures

Ensure all inventory control, fraud prevention and audit practices are implemented and maintained in line with Givenchy/LVMH standards

Lead regular store meetings to discuss performance, sales training, product knowledge, merchandising, and to convey other necessary information to associates

Collaborate closely with merchandising, logistics, marketing, and other departments to optimize store operations.

Reporting and Communication

Generate comprehensive reports on store performance, sales metrics, and client feedback

Ensure all databases and files are well organized and securely maintained as per established guidelines

Complete all requests for information accurately and on time

Comply with all policies and procedures as defined by Givenchy and LVMH

Work collaboratively as an active team player to support all business activities

Actively participate in any implementation of training and tools

Maintain an open, positive, and constructive communication with team members

YOUR PROFILE

Minimum 5–7 years of retail management experience, preferably in the luxury fashion

Proven track record in driving sales performance, managing teams, and achieving KPIs in a high-end retail environment

Experience in clienteling and cultivating long-term relationships with high-net-worth individuals

Strong people management and team development skills; able to lead by example and elevate team performance and client service standards

Strong analytical and decision-making skills; ability to interpret sales data and translate insights into action plans

Ability to align store strategy with brand vision and global business objectives

High level of integrity, discretion, and professionalism

GIVENCHY

is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard.