Store Manager

PLAIN VANILLA BAKERY PTE. LTD.; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A local bakery chain in Singapore is seeking a Store Manager to oversee business operations, lead the team, achieve revenue targets, manage inventory, and enhance customer satisfaction. Applicants should have a Bachelor's degree, at least three years of F&B or retail experience with a minimum of one year in a managerial role, and a genuine passion for food and coffee.

Qualifications

• Minimum 3 years of experience in F&B or retail, with 1 year in a managerial role.
• Proficiency in English and basic Excel analysis.
• Strong interpersonal and decision-making skills.

Responsibilities

• Achieve annual revenue, cost, and profit targets for the store.
• Monitor inventory performance and cost control.
• Lead stock planning and order reviews.
• Enhance customer satisfaction by managing relationships.

Skills

Leadership

Communication

Planning

Education

Bachelor's degree or above

Tools

Office software

Job description

The Store Manager (a.k.a. Business Manager) owns the business end-to-end by shaping strategy, leading the team, analyzing market and customer insights, leading commercial growth, and mentoring future leaders to deliver long-term success.

Responsibilities

• Responsible for achieving the store’s annual, quarterly, and monthly revenue, cost, and profit targets.
• Monitor inventory performance, including cost control, loss tracking, and discrepancy resolution.
• Lead stock planning and order review: validate material usage forecasts, order schedules, and vendor alignment.
• Ensure SOPs for inventory and asset management are implemented, maintained, and improved across the store.
• Oversee asset and material safeguarding, ensuring equipment, tools, and supplies are used and maintained responsibly.
• Assist in implementing the company's brand activities and promoting its business philosophy and corporate culture.
• Responsible for managing relationships with customers, landlords, and store staff, handling customer complaints and feedback properly to enhance customer satisfaction.
• Responsible for store venue renting and collaboration with external corporations and partnerships related to the store.
• Responsible for daily management and supervision of store staff, including training, on-the-job guidance, performance evaluation, and personal development.
• Responsible for analysing store operation data to improve and increase store revenue.
• Review and analyse regular customer behaviour from loyalty program data to suggest local store strategies and improve retention and satisfaction.
• Responsible for improving work procedures and rules for each position within the store and updating documentation of guidelines and SOPs.
• Complete other tasks assigned by management.

Requirements

• Education Level: Bachelor's degree or above.
• More than 3 years of work experience in F&B or retail industries, including at least 1 year in a managerial role.
• Skills: Proficient in office software, including slide presentations, documentation, basic Excel analysis, and professional-level English proficiency.
• Strong leadership, decision-making, interpersonal, communication, planning, and execution skills.
• A proactive drive to learn.
• Genuine passion for coffee, food, or baking.
• A strong work ethic.