Sports Desk Associate / Premier City & Country Club / East / AWS

Chinese Swimming Club; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A local sports club in Singapore is seeking a Frontline Service Associate to manage sports bookings and administrative tasks. The ideal candidate should have good communication skills and preferably hold GCE N/O Levels or an equivalent qualification. Experience in hospitality is valued but candidates without experience are also welcome. The role involves working shifts on a 5.5-day week.

Qualifications

• Proficiency in oral and written English; another language is a plus.
• At least 1 year of working experience in hospitality handling frontline services.
• Good communication and interpersonal skills.

Responsibilities

• Attend to members at the Sports Booking Counter during shift hours.
• Handle bookings and enquiries from members.
• Process member bookings using POS and payment systems.

Skills

Customer service skills

Communication skills

Team player

Proficiency in Microsoft Office

Education

GCE N/O Levels or ITE Nitec/Higher Nitec in relevant fields

Job description

What you will be doing

• Assigned at the Sports Booking Counter to attend to members during shift hours.
• Handle any walk-in/phone request for members' bookings and any related enquiries
• Use of POS System and other payment systems to process members booking
• Support the process bookings administration of sport activities and recording of booking information (take bookings / issue booking chits and keys to the facilities where applicable / turn on or off the facilities lights where applicable).
• Assist with the Issuance of towels and locker keys to members and ensure members sign-out and sign-in for them accordingly.
• Ensure related keys, equipment and towels are returned by members after use.
• Handle registration and withdrawal of sports activities and training programs
• Assist in administrative duties (data entry, handling of mailers / letters & correspondences, replenishment of items for the counter etc.)
• Any other duties as assigned by the respective Head of Department / Immediate Superior from time to time.

What we are looking for

• Preferably GCE N/O Levels (or equivalent) or ITE Nitec/Higher Nitec in Services Management / Hospitality Operations / Event Management / Sport Management / Business Administration;
• Proficiency in oral and written English, another language is a plus (to liaise with the English & Mandarin-speaking associates);
• At least 1 year of working experience in the hospitality industry handling frontline services;
• Candidates without experience are welcome;
• Good communication and interpersonal skills;
• A positive disposition and strong team player;
• Proficiency in Microsoft Office skills required;
• Rostered rotated shift duties on a 5.5-day work week.