SPA MANAGER

HEALING SPACE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading spa service provider in Singapore is seeking a Spa Manager to oversee daily operations, manage staff, and ensure exceptional customer service. The ideal candidate will have proficiency in various massage techniques, excellent communication skills, and the ability to handle budgets and marketing strategies. Additionally, this role requires the candidate to work long hours, including public holidays, while ensuring compliance with health and safety standards. This is an excellent opportunity for a dedicated professional to contribute to a growing business.

Qualifications

• Must be able to work on public holidays.
• Able to work and stand for long hours.
• Proficient in foot reflexology and various massage techniques.
• Decent verbal and written communication skills.
• Excellent interpersonal skills required.

Responsibilities

• Oversee day-to-day operations of the spa.
• Hire, train, and manage spa staff.
• Ensure customer satisfaction and resolve client issues.
• Develop and manage the spa's budget.
• Create marketing and promotional strategies.
• Manage inventory of spa supplies and equipment.
• Evaluate service quality and client satisfaction.
• Develop long-term goals and strategies for growth.
• Ensure compliance with health regulations and safety standards.
• Create efficient staff schedules.

Skills

Foot reflexology

Massage techniques

Verbal communication

People skills

Job description

Roles & Responsibilities

• Oversee day-to-day operations of the spa, ensuring everything runs smoothly and efficiently. This process includes scheduling, facility management, and health and safety regulations compliance
• Hire, train, and manage spa staff, including therapists, receptionists, and maintenance workers, to ensure high-quality service
• Ensure customer satisfaction by addressing client needs and promptly resolving any issues
• Develop and manage the spa's budget, including setting financial goals, monitoring expenditures, and implementing plans to increase profitability
• Create and execute marketing and promotional strategies to attract new clients and retain existing ones. This effort may involve social media marketing, special packages, and partnerships
• Manage the spa supplies, products, and equipment inventory, maintain adequate stock levels, and order new supplies as necessary
• Regularly evaluate service quality and client satisfaction and make necessary adjustments
• Develop long-term goals and business strategies for the spa, identify growth and expansion opportunities, and incorporate industry trends and innovations
• Ensure the spa complies with all health regulations and safety standards, including cleanliness and hygiene
• Create efficient work schedules for staff and ensure enough staff members are available to meet customer demand

Requirements

• Able to work on public holiday
• Able to work and stand for long hours
• Proficient knowledge of foot reflexology, massage, body oil massage, sports and deep tissue massage.
• Decent communication skills, both verbal and written.
• Excellent people skills.