Spa Esprit Group -Service Quality Officers look here!

FOOD COLLECTIVE PTE. LTD.; Singapore; On-site; SGD 125,000 - 150,000; Full time

Job summary

A local beauty and F&B company in Singapore is hiring for an entry-level Service Quality Officer. This role is primarily administrative, assisting the customer service team with data entry and support tasks. Candidates should be organised and detail-oriented, with basic computer skills. The position offers structured training, stable hours, and employee discounts across the company's brands. This is an excellent opportunity for early-career candidates eager to learn in a supportive environment.

Benefits

On-the-job training and mentorship

Stable working hours

Employee discounts

Supportive team culture

Qualifications

• Entry-level or early-career candidates are welcome.
• Proficient in basic computer skills including Excel and email platforms.
• Organised, accurate, and comfortable with repetitive tasks.

Responsibilities

• Assist with administrative tasks such as data entry and case tracking.
• Document customer feedback accurately and route them to the right teams.
• Provide backend support for service-related investigations and resolutions.
• Help prepare reports and summaries for internal stakeholders.
• Support ad-hoc tasks as needed.

Skills

Organised and detail-oriented

Basic computer skills

Team player

Job description

We’re Hiring: Service Quality Officer

Spa Esprit Group | Full-Time | Mon–Fri, 9:30AM–6:30PM

No prior experience? No problem. If you’re organised, detail‑oriented, and eager to learn, we’d love to meet you!

About Us

Spa Esprit Group is a homegrown company with a long‑standing presence in Singapore’s beauty and F&B scene. From cult‑favourite beauty concepts to vibrant dining destinations, we’ve built a diverse portfolio of brands rooted in creativity and care. As we continue refining our operations, we’re looking for reliable team members who value stability, consistency, and purposeful work.

The Role

As a Service Quality Officer, you’ll play a key support role in the customer service team. This position is primarily administrative in nature, helping to ensure smooth backend operations and supporting the Service Quality Executive in delivering timely, well‑documented resolutions.

What We Offer

• 5‑day work week (Mon–Fri, 9:30AM–6:30PM)
• On‑the‑job training and mentorship
• Stable working hours and a supportive team culture
• Employee discounts across our beauty and F&B brands
• Clear processes and systems to help you succeed

Key Responsibilities

• Assist with administrative tasks such as data entry, case tracking, and email follow‑ups
• Document customer feedback accurately and route them to the right teams
• Provide backend support for service‑related investigations and resolutions
• Help prepare reports, summaries, or updates for internal stakeholders
• Support ad‑hoc tasks as needed by the department

Who You Are

• Entry‑level or early‑career candidates are welcome
• Organised, accurate, and comfortable with repetitive tasks
• Proficient in basic computer skills (e.g. Excel, Google Sheets, email platforms)
• A team player with a willingness to learn and adapt