Solutions Engineer - Singapore

BitGo, Inc.; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

A leading digital asset solutions provider based in Singapore is seeking a Technical Account Manager to lead client-facing technical and product initiatives. The ideal candidate should have 5-10+ years in an enterprise technical role and experience in blockchain technology. This role involves managing client relationships, collaborating with engineering teams, and requires strong professional communication skills.

Benefits

Great colleagues and an inspiring startup environment

Benefits may vary based on location

Qualifications

• 5-10+ years in an enterprise client-facing technical role.
• Experience with technical subjects including APIs and SDKs.
• Proficient in English, Japanese and/or Mandarin.

Responsibilities

• Lead technical and product activities for pre- and post-sales.
• Manage client relationships and understand business requirements.
• Collaborate with Product Management and Engineering teams.

Skills

Technical client engagement

Project management

Understanding of PaaS/SaaS

Blockchain technology

Professional communication

Education

Bachelor’s degree in CS or related STEM field

Job description

Overview

BitGo is the leading infrastructure provider of digital asset solutions, delivering custody, wallets, staking, trading, financing, and settlement services from regulated cold storage. Since our founding in 2013, we have focused on enabling our clients to securely navigate the digital asset space. With a global presence and multiple Trust companies, BitGo serves thousands of institutions, including many of the industry's top brands, exchanges, platforms, and millions of retail investors worldwide. BitGo handles a significant portion of Bitcoin network transactions and is the largest independent digital asset custodian and staking provider in the world. For more information, visit www.bitgo.com.

Based in Singapore

Responsibilities

• Lead and drive technical and product aspects for pre- and post-sales activities such as product education, solution architecture, implementation, onboarding, and software delivery.
• Maintain continuous client relationship management, understanding client business requirements, expectations, and providing joint technical support with the Technical Support and Customer Success teams.
• Collaborate with Product Management and Engineering teams to contribute to development of new product features.
• Serve as the client advocate, providing feedback to the internal team and ensuring clear understanding of client requirements for the Sales team during sales calls.

Skills & Experience

We are looking for teammates who share and practice our values: open communication, transparency, taking ownership, and a high level of craftsmanship. We are seeking individuals who share our vision and mission: deliver trust in digital assets.

Required

• 5-10+ years in an enterprise client-facing technical role (e.g., Solutions Engineer, Sales Engineer, Solutions Architect, Integration Engineer, Implementation Manager, Technical Account Manager, Customer Success Manager) or similar
• Demonstrated understanding of technical subjects and concepts including web services and applications, PaaS, SaaS, APIs, SDKs, etc.
• Previous experience in pre-sales and/or post-sales capacity
• Strong experience with leading and managing client engagements and projects
• RFx/DDQ experience – ability to formulate relevant responses with SMEs
• Extremely high professionalism; client and colleagues enjoy working with you
• Clear and effective verbal and written communication
• Ability to self-manage and exercise professional judgment as needed
• Experience in blockchain technology, cryptocurrencies and financial services/products
• Professional proficiency in English, Japanese and/or Mandarin
• Bachelor’s degree in CS or related STEM field, or equivalent professional experience

Why Join BitGo?

Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution. Join a team of great people who strive for excellence and embody our corporate values of ownership, craftsmanship, and open communication. We are looking for colleagues who bring innovative thinking and problem solving, and who welcome risk as part of changing the world’s financial markets.

Here are some of the benefits of working at BitGo:

• Great colleagues and an inspiring startup environment
• Benefits may vary based on location

Cryptocurrencies are the most disruptive change the financial services industry has seen in years. Join us and you’ll be part of the team that transformed investing.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is voluntary and will not be used in hiring decisions. Any information provided will be kept confidential.

As set forth in BitGo’s Equal Employment Opportunity policy, we do not discriminate on the basis of protected status under applicable law. The voluntary sections include: veteran status, disability status, and related disclosures. See form for details.