Software Technical Support Engineer

HR FOCUS; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology solutions provider in Singapore is seeking a Software Support Specialist. This role involves troubleshooting software and network issues, providing training to clients, and delivering excellent customer service. A diploma in Computer Science or related fields is required, and fresh graduates are encouraged to apply. Strong communication skills in English and Chinese are essential.

Qualifications

• Fresh graduates are welcome to apply.
• Strong knowledge of networking fundamentals including TCP/IP and DNS.
• Ability to analyze and diagnose technical problems.

Responsibilities

• Diagnose network connectivity issues and manage configurations.
• Provide training to clients on software usage.
• Explain technical issues clearly to English and Chinese speaking users.

Skills

Troubleshooting

Customer service orientation

Teamwork

Strong knowledge of software

Verbal and written communication

Education

Diploma in Computer Science or related fields

Tools

MS-SQL

MySQL

Windows Server

VS.Net (VB.Net, ASP.Net)

Job description

Responsibilities

• Job Requirement:
• Diploma in Computer Science, Information Technology, or related fields with prior internship experience in software support.
• Fresh graduates are welcome to apply
• Strong knowledge of computer software, including troubleshooting, installation, and configuration.
• Ability to diagnose network connectivity issues and manage network-related configurations like firewalls, DNS, and VPN settings.
• Ability to analyze and diagnose technical problems and provide solutions in a timely manner.
• Good verbal and written communication skills with the ability to explain technical issues clearly with English and Chinese speaking users.
• Ability to work independently as well as part of a team.
• Strong customer service orientation and attention to detail.
• Positive attitude, eager to learn, and capable of working in a fast-paced environment.
• Offer training to clients on how to effectively use the software and troubleshoot basic issues independently.

Qualifications

• Networking fundamentals (TCP/IP, DNS, firewall configurations, and network troubleshooting).
• Knowledge of MS-SQL and MySQL for database troubleshooting and optimization.
• Familiarity with Windows Server (2003 or later) for server-side issue resolution and configuration.
• Understanding of software architecture, including basic knowledge of VS.Net (VB.Net, ASP.Net), is a plus for understanding software internals and helping with minor issues related to the application code.

️ If you’re ready to take the next step in your career, submit your application today!

️We look forward to reviewing your application!

(We regret that only shortlisted candidates will be notified)

EA Personnel No. R24125364