Social Worker

Consortium for Clinical Research and Innovation Singapore; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A major health charity in Singapore is looking for a Social Worker to join their Community Care team. This role focuses on managing End Stage Renal Disease (ESRD) patients, providing crucial case management, support, and counselling. Candidates need at least a BA in Social Work and experience in direct practice, with strong communication skills and empathy essential for patient interaction. This position requires travel to different dialysis centres in the Northeast region, contributing directly to patient care and quality treatment.

Qualifications

• At least 3-4 years in direct social work practice or candidates without experience are welcome.
• Ability to interact effectively with patients and families.

Responsibilities

• Manage ESRD patients through client engagement and case assessment.
• Conduct supportive counselling and facilitate support group programmes.
• Document patient interventions and maintain clinical records.

Skills

Strong communication skills

Empathy and compassion

Problem-solving abilities

Organizational and time management skills

Adaptability and flexibility

Collaboration and teamwork

Cultural sensitivity

Self-motivation and initiative

Education

BA majoring in Social Work

Registered Social Worker (RSW)

Job description

The National Kidney Foundation (NKF) is dedicated to promoting kidney health and providing quality, highly subsidised dialysis treatment and holistic care to patients. We strive to be an advocate and integrator for the community, by the community.

While supporting kidney failure patients with quality dialysis and integrated care, NKF’s greater mission lies in preventing or delaying kidney failure through health education, deeper community integration, and strategic partnerships.

As we work toward our Future Forward 2030 vision, we remain committed to:

Tackling the growing prevalence of kidney failure

Enhancing patient support and care

Leveraging technology to improve the efficacy and quality of treatment

We are seeking a highly motivated and experienced Social Worker to join the Community Care team. Reporting to the Manager, you will play a critical role in providing casework management and counselling through social work assessments and interventions for End Stage Renal Disease (ESRD) patients (BPSS, Risk & Needs Matrix, Case Intervention Plans, etc). Your responsibilities are as follows:

1. Case Management and Intervention

Manage ESRD patients in dialysis centres or home dialysis (HD/PD) through client engagement, conducting interviews, data collection, case assessment (BPSS, risk & needs assessment, and other relevant assessment tools), case conceptualisation, case planning, and intervention plans for best patient outcomes.

Identify presenting/underlying issues and problems to design a care plan to enhance/maintain and promote the psychosocial functioning of patients.

Conduct FFRs (Financial Fee Reviews) and placement on NKF subsidies and welfare programmes.

2. Counselling and Support

Conduct visits to dialysis centres, homes, or hospitals to provide supportive counselling.

Facilitate patient and caregiver support group programmes.

Advocate for the protection of patient's dignity, confidentiality, and rights.

3. Collaboration and Networking

Collaborate with healthcare professionals internally and externally in total patient management.

Network with government, community, social agencies, or individuals to mobilise social resources to meet patient’s needs.

4. Documentation and Reporting

Document bio-data of patients and interventions in the clinical system for records, complete timely online case documentations (case session recordings, follow-up recordings, risk and needs assessment, social reports, patient feedback forms, etc.).

Qualifications

BA majoring in Social Work/Graduate Diploma in Social Work.

Registered Social Worker (RSW) with the Singapore Association of Social Workers.

Experience

Experience in a social service agency, with at least 3-4 years in direct social work practice.

Candidates without experience are welcome to apply.

Strong Communication Skills

Enables effective interaction with patients, families, and healthcare teams, fostering understanding and trust, which is crucial for patient support and advocacy.

Empathy and Compassion

Helps build rapport and provide emotional support to patients and their families, fostering a sense of care and understanding.

Problem-Solving Abilities

Facilitates the development of practical solutions for patients’ psychosocial and financial challenges, ensuring comprehensive care.

Organizational and Time Management Skills

Essential for managing multiple cases and ensuring timely follow-up and documentation, contributing to efficient service delivery.

Adaptability and Flexibility

Ensures smooth handling of dynamic and evolving patient needs, as well as adjusting to new processes or challenges in the healthcare environment.

Collaboration and Teamwork

Promotes seamless integration with healthcare professionals and external agencies, ensuring holistic patient care.

Personal Attributes

Resilience and Stress Management

Critical for handling emotionally challenging situations and maintaining professional composure.

Ethical Conduct and Integrity

Builds trust and ensures confidentiality, which is vital in maintaining patient dignity and fostering a safe environment.

Cultural Sensitivity

Enhances the ability to connect with patients from diverse backgrounds, ensuring tailored and respectful care.

Self-Motivation and Initiative

Drives continuous improvement in patient care and contributes proactively to team efforts and program development.

Note

Dialysis Centre Coverage: Northeast

Comfortable with travelling arrangements to different dialysis centres.