Site Support Engineer (Site Coordination/Electrical/IoT/5 day work) LT66

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading recruitment agency in Singapore is seeking a Technical Support Engineer to provide pre-sales and post-sales support to customers. You will engage with clients to understand their technical needs, offer solutions, and provide training. The ideal candidate has a degree in engineering, a minimum of one year of related experience, and strong knowledge of programming in C and C++. The role requires collaboration with internal teams to ensure customer satisfaction. Competitive salary and benefits offered.

Qualifications

• Minimum 1 year experience in site project coordination and installation.
• Passion for exploratory testing and test automation.
• Knowledge of LoRaWAN and related IoT products.

Responsibilities

• Provide pre-sales and post-sales technical support to customers.
• Engage with customers to understand their technical requirements.
• Provide training sessions for customers and sales teams.
• Investigate and resolve technical issues faced by customers.
• Collaborate with internal teams to address customer needs.

Skills

C programming

C++ programming

Knowledge of embedded electronics fundamentals

Technical support

Customer training

Education

Degree/Diploma in Computer or Electrical or Electronic Engineering or equivalent

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

Responsibilities:

• Provide pre-sales and post-sales technical support to customers. Assist in understanding product specifications, features, and applications.
• Engage with customers to understand their technical requirements and challenges. Offer solutions and recommendations based on the company's products or services.
• Provide training sessions for customers, sales teams, and distributors. Ensure that end-users have a clear understanding of product functionality.
• Investigate and resolve technical issues or challenges faced by customers. Collaborate with the engineering team to find solutions.
• Collaborate with internal teams, including sales, marketing, and engineering, to address customer needs and provide a seamless customer experience.
• Develop and maintain in-depth knowledge of the company's products, technologies, and industry trends.
• Create and update technical documentation, including manuals, application notes, and technical guides.
• Manage technical aspects of projects, ensuring successful implementation and customer satisfaction.
• Continue to provide support after product sales, ensuring ongoing customer satisfaction and addressing any additional needs.

Requirements:

• Degree/Diploma in Computer or Electrical or Electronic Engineering or equivalent
• Minimum 1 year experience in site project coordination and installation
• Knowledge of programming in C,C++
• Knowledge of embedded electronics fundamentals
• knowledge of LoRaWAN and related IoT products.
• Passion for exploratory testing and test automation.
• Knowledge on Microsoft Office (Words, Excel & Powerpoint)

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to leo.tang(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Tang For Farn (Leo)

EA Personnel Reg No: R24121981